Existing Car Insurance Customers
If you’re an existing customer, the below information and phone numbers will help with any queries you have. Please do not email queries to us as we won’t be able to respond.
Making a claim
Need to make a claim on your car insurance? You can be sure of fast, friendly service from our claims team. Call us on 0844 891 0326.
Glass claim? Call us on 0844 891 1864.
Lines open 24 hours a day, 7 days a week
Customer services
Register for our online self service centre and you’ll be able to access your policy documents, change payment details and amend your policy online. If you want to make other changes or have a query or complaint you can call us on 0844 891 0321.
Mon-Fri: 8am to 9pm, Sat: 8am to 6pm, Sun: 10am to 4pm
No Claims Discount
If we have requested proof of your No Claims Discount, you can upload this through the online self service centre or email it to us at Rac@insurance-system.co.uk.
If you need proof of your No Claims Discount from us, please contact Customer Services on 0844 891 0321.
Mon-Fri: 8am to 9pm, Sat: 8am to 6pm, Sun: 10am to 4pm
Renewals
If you need to speak to us about renewing call us on 0844 891 0320.
Mon-Fri: 8am to 9pm, Sat: 8am to 6pm, Sun: 10am to 4pm
Calling from Abroad?
If you’re overseas and need to contact us please call +44 1494 406124.