RAC Black Box Insurance FAQs

Here are some of the most frequently asked questions we receive about RAC Black Box Insurance. If your question is not listed here, please contact our Customer Services team on 0330 159 1042 for assistance.
Telematics is an advanced driving technology that monitors the way you drive. It tracks things like braking and acceleration and calculates how safe a driver you are by giving you a Driver Score. The higher your Score, the better your driving and the lower your Insurance renewal premiums could be.
Q. How is RAC Black Box Insurance different from traditional car insurance?
RAC Black Box Insurance carries the same features and benefits as traditional RAC Car Insurance but it gives you the opportunity to reduce your insurance premium price at renewal based on your true driving behaviour, which you control.
Q. Is there an RAC Black Box app?
Yes, if you have a mobile device that runs iOS or Windows, you can now download our RAC Black Box driver app. This is a quick and easy way for you to monitor your driving score, check your car’s health and current location, view journey details and set date reminders for your next car tax, MOT and service.

The app uses the same login details as the portal and is only available to RAC Black Box Car Insurance customers.
Download iOS app
Download Windows app
Q. How do you monitor my driving?
Our telematics technology uses a matchbox size telematics device to collect data about the way your car has been driven.This includes your speed, acceleration and braking, where and when you drive. The data is then sent to us securely over a wireless network so we can build a picture of how you drive. Based on this data we will give you a Driver Score which you can access online via your personalised RAC Black Box Insurance Portal, or if you have a mobile device you can download our free Black Box driver app (cuurently available on Apple or Windows devices only).
Q. How do I get access to my Driver Score?
You can review your Driver Score and how to save money on your fuel bills online via your personalised Black Box Insurance Portal, or if you have a mobile device you can download our free Black Box driver app (cuurently available on Apple or Windows devices only).
Q. How do I get the box fitted?
Getting your Black Box fitted is easy, normally takes less than an hour and will be carried out at a time and location convenient for you. Visit our fitting the box page for more information.
Q. Do I have to pay extra for the box or for fitting?
No. Any box and fitting costs are automatically included in your quoted premium so there are no hidden extras like some alternative providers.
Q. Are there any curfews?
No. You are able to drive where and when you like.
Q. Are there any restrictions on how many miles I can drive?
No. Like traditional insurance, you just need to give us an estimate of how many miles you will drive during the policy term. We will not charge you on a per mile basis like some alternative providers. We may contact you to discuss your declared mileage if you exceed it, which may result in a premium increase.
Q. Will you tell the police if I speed?
It is not general practice to share telematics data with the authorities. We will only disclose information collected by the RAC Black Box to any third party if we are required to do so by law.
Q. Am I insured to drive my car before the box is fitted?
Yes. You are insured to drive your car from the policy start date. You must get your box fitted within 14 days of this date or your policy will be cancelled.
Q. What happens if my car is stolen?
If your car is stolen, always report this to the police in the first instance. If we are able, we will assist in providing you with the last known location of the RAC Black Box.
Q. Will other drivers of my car affect my Score?
Yes. The Driver Score is calculated on the journeys your car makes regardless of who is driving. You will need to let any additional driver know that their driving behaviour will also be monitored and will contribute to your overall Score.
Q. What if someone else drives my car covered by their own insurance?
The Driver Score is calculated on the journeys your car makes regardless of who is driving. You will need to let any additional driver know that their driving behaviour will also be monitored and will contribute to your overall Score but this will have no impact on their own insurance.