RAC

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Breakdown Help

UK Breakdown


What is the RAC phone number for UK Breakdown queries?

If you are an RAC Member and are currently broken down and need our assistance, please call us anytime on 0800 82 82 82*.

Please note: this number is for UK Breakdown Cover only.

If you want to get in touch with RAC Member Services to discuss your membership, please call one of the phone numbers found on our contact page.

If you are a European Breakdown member, and are currently broken down in Europe, please check page 3 of the Terms and Conditions to find the phone number you require.

If you are not an RAC Member yet and wish to become one, please call us on 08000 722 822* (Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm).

* Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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What types of Breakdown Cover membership does RAC offer?

Personal-based membership

All of the products are available to individual members, joint members and family groups.

  • Individual membership covers you only as a driver or a passenger in any vehicle
  • Joint membership covers you and one other named member of your household as a driver or a passenger in any vehicle
  • Family membership covers you and up to four other named members of your household as a driver or a passenger in any vehicle.

Vehicle-based membership

  • You may register one, two or three vehicles with us to be covered under this product for any driver.
  • This will include providing us with the registration numbers of any vehicles covered under your membership.

Vehicle-based membership is available for the following services only:

  • Roadside
  • Roadside and Recovery (Onward Travel optional)
  • Roadside and At Home
  • Roadside, Recovery and At Home
  • Roadside, Recovery, At Home and Onward Travel.

In respect of Roadside-only cover, the vehicle must be no more than 10 years old at the start of the policy.

Please note: you cannot upgrade to European Cover on this membership.

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What is RAC Roadside Cover and what does it include?

With RAC Roadside cover, you're covered anywhere in the UK (including Jersey, Guernsey and the Isle of Man), 24 hours a day, 365 days a year as long as you are at least ¼ of a mile from home. We'll aim to fix your vehicle at the roadside but if we can't we'll give you a tow for up to 10 miles to a local garage or an address of your choice. Further tows are subject to a surcharge.

However, if you add our Recovery option, we shall transport your vehicle to your home or a single address anywhere in the United Kingdom, Jersey, Guernsey and the Isle of Man.

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What is Solution 1?

Solution 1 package includes Roadside and Recovery options.

RAC Solutions Packages are only available to members with Personal-based cover.

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What is Solution 3?

Solution 3 package includes Roadside, At Home and Recovery options.

RAC Solutions Packages are only available to members with Personal-based cover.

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Does RAC offer caravan breakdown cover for Camping and Caravanning Club members?

Yes, we do provide special caravan breakdown cover. "Arrival" is the RAC's exclusive breakdown cover product for Camping and Caravan Club members.

Benefits of "Arrival" breakdown cover include:

  • Off-road assistance – including recovery from a UK campsite (provided vehicular access is permitted)
  • No width or length restrictions for caravans/trailers/motorhomes of proprietary make
  • Covers breakdowns on the caravan and trailer, not just your vehicle
  • Covers you as a driver or passenger in your or another vehicle (non-commercial vehicles, excluding certain vehicle types)
  • Arrival Return – taking you to your pre-booked UK campsite and back home again if your vehicle cannot be repaired (when Recovery has been taken as a membership option)
  • ReUnite – brings the vehicle and caravan/trailer together if they are separated due to a breakdown
  • No European supplements for trailers and older vehicles if taken as an option

If you're an existing Camping and Caravanning Club member, you can apply for caravan breakdown cover online or call 0800 197 7873* quoting reference CL0028.  Phone lines are open  Mon to Fri - 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm.

* Calls may be recorded and/or monitored.

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Will you bring my caravan home?

Should the vehicle break down while towing a caravan or trailer, we shall recover your vehicle together with the caravan or trailer. If your trailer or caravan breaks down then we can arrange for the recovery of your trailer or caravan but you will be liable for the recovery costs.

We can only tow vehicles within the following criteria:

Caravans / Trailers
Max Weight: 3.5 tonnes, Max Length: 7.6 meters (25ft) including tow bar, Max Width, 2.3 meters (7ft 6in)

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Can I join if I've already broken down?

If you've broken down already and you're not a member of the RAC, we can still help you. Simply call 0800 197 7815* to speak to an advisor, quoting WJ0003. You'll be able to join and get Roadside Cover immediately. Prices will differ from those shown online. Included in this fee is an emergency call-out charge which covers you for assistance at the roadside or at home on the day you call.

If we can't get you going again we'll give you a tow of up to 10 miles to either an address of your choosing or a local garage.

* Calls may be recorded and/or monitored.

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Can I get short-term breakdown cover for days/week(s)?

All RAC Membership prices quoted are for a 12-month period. We do not currently offer short-term cover for one-off/short journeys. We believe this offers the best value for money for our customers.

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Does Roadside cover me if I'm at home?

No.

Roadside only covers you once you're 1/4 mile or more away from your registered address. You can always add the At Home option to your membership at any time - in which case you will be covered at home as well.

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Can I cover both my vehicle and me on the same policy?

Unfortunately, we no longer offer this product. Please choose the most suitable cover available for your needs from our current product range.

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Do I get a courtesy car if I break down?

If you choose our Onward Travel option we can provide a courtesy car as standard for up to a maximum of three consecutive days while your vehicle is being fixed. If we decide that a hire car is not a practical solution for any reason, hotel accommodation or alternative transport will be provided instead.

For more information, please read our Terms and Conditions (PDF).

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Do you cover accidents?

you will be liable for payment of the associated cost of such recovery, including specialist equipment charges if applicable. You may be able to make a claim against your motor insurer for the cost of us recovering your vehicle but this will be subject to the terms and conditions of your motor insurance policy.

We do, however, offer Accident Care as part of any RAC Membership - it gives you advice and assistance following an accident:

Advice
When you phone, we will give you advice on a wide range of issues, including what information you need to collect, whether you need to contact the police, and how to deal with the other party.

Vehicle driveability check
Through asking you a series of questions, we will assist you in determining the driveability of your vehicle.

Liability assessment
If we have enough information, we can give you a preliminary view on who we think is liable and advise you on how to deal with the situation.
 

Further services we provide once you have left the scene:

Call back – at a time that suits you
We will call you back to deal with any other issues that you may have and to take our advice and assistance to the next level.

Legal advice
We can advise on many legal issues (regardless of fault), including uninsured losses, repair problems, traffic offences and how to get the best value for your vehicle if it is a write-off.

Replacement Vehicle
If you are not liable for the accident and the other party’s insurer agrees with this (and in certain other circumstances at an additional cost) we can provide a like-for-like temporary replacement vehicle until your car is repaired, or until you buy a replacement. This will be subject to certain restrictions and the terms and conditions of the vehicle supplier.

Personal Injury Claims Service
We can provide a personal injury consultation with a qualified legal professional and, where possible, pursue a personal injury claim on your behalf where we believe you have a good case. Accident Care Terms and Conditions can be found in our Terms and Conditions (PDF).

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What is 'continuous annual basis'?

'Continuous annual basis' means that once you have bought RAC cover, you don't need to worry about renewing as we'll automatically renew every 12 months unless you tell us otherwise. We'll automatically collect payment on the same basis as you originally paid.

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What is Solution 2?

Solution 2 package includes Roadside and At Home options.

RAC Solutions Packages are only available to members with Personal-based cover.

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What is Solution 4?

Solution 4 package includes Roadside, At Home, Recovery and Onward Travel options.

RAC Solutions Packages are only available to members with Personal-based cover.

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What is Accident Care?

As a Breakdown customer you're also entitled to our Accident Care service (it is included in RAC membership).

When you've been involved in an accident, it can be difficult to know what to do – which is where our expert team of advisers can help.

Call us from the scene of the accident and we can:

  • record accident details to help with your insurance claim
  • pass urgent messages to friends and family
  • advise you about your possible legal situation

And when you're safely home, we can:

  • advise you about making an insurance claim
  • discuss whether you could make a claim for compensation
  • give you access to professional legal advice regarding the accident
  • arrange a temporary replacement vehicle

Save our number just in case

Because you never know when you might need us – why not save the Accident Care helpline number 0800 0966 999 to your mobile phone.

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How soon can I claim?

Your Breakdown Cover becomes active straight away, however you will only be able to receive Roadside assistance within the first 24 hours of your effecting membership. All other benefits will be available after 24 hours (if you have chosen a higher cover than basic Roadside, such as At Home, Recovery, Onward Travel). See page 20 of the Terms of Membership for further details.

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How far will you tow my car?

If you have Roadside cover only and we are not able to fix your car at the roadside, we'll give you a tow for up to 10 miles to a local garage or an address of your choice (further tows are subject to a surcharge).

If you have a Recovery option and we cannot fix your vehicle at the roadside, we'll transport your vehicle, you and up to seven others to your destination of choice anywhere in the UK.

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Can you cover my motorbike?

All RAC Breakdown packages give the same level of motorbike breakdown cover as standard.

In addition, we will supply a bike trailer or low loader for recovery, if required. We also cover licensed, taxed and tested quad bikes and trikes as standard.

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Will my motorbike be covered as standard?

All RAC Breakdown packages give the same level of motorbike breakdown cover as standard.

In addition, we will supply a bike trailer or low loader for recovery, if required. We also cover licensed, taxed and tested quad bikes and trikes as standard.

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Am I covered straight away?

As long as you have not already broken down, you will be covered from the moment payment is accepted.

For the first 24 hours, we can offer you Roadside Cover only (if included in your chosen solution).

After 24 hours, full cover will commence according to the product chosen.

If you've broken down and you're not a member of the RAC, we can still help you. Simply call 0800 197 7815* to speak to an advisor, quoting WJ0003. You'll be able to join and get Roadside Cover immediately. Prices will differ from those shown online. Included in this fee is an emergency call-out charge which covers you for assistance at the roadside or at home on the day you call. If we can't get you going again, we'll give you a tow of up to 10 miles to either an address of your choosing or a local garage.

* Calls may be recorded and/or monitored.

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Is my car covered if I'm not driving?

If you have chosen Personal Breakdown cover you're covered in any vehicle* whether you are a passenger or a driver. Therefore if you're in a car when it breaks down, you can call the RAC for assistance even if you're not driving it at the time.

RAC Vehicle-based membership covers up to three named vehicles* by registration number no matter who's driving. If you have chosen Vehicle Breakdown cover, so as long as the vehicle is named specifically (by registration no.) on your policy, then you're covered.

*Non-commercial vehicles only, excluding certain vehicle types.

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Am I covered or is it just my car?

If you have chosen Personal Breakdown membership you're covered in any vehicle* whether you are a passenger or a driver. Therefore if you're in a car when it breaks down, you can call the RAC for assistance even if you're not driving it at the time.

RAC Vehicle Breakdown membership covers up to three named vehicles* by registration number no matter who is driving. If you have chosen Vehicle Breakdown cover, as long as the vehicle is named specifically (by registration no.) on your policy, then you're covered.

*Non-commercial vehicles only, excluding certain vehicle types

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Is my car eligible?

7.6 metres (25ft) including tow bar

2.3 metres (7ft 6in) Vans/Pickups/Car-derived Vans 3.5 tonnes 5.5 metres (18ft) including tow bar 2.3 metres (7ft 6in)

For other general exclusions, please see our Terms and Conditions (PDF).

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When will my breakdown cover start?

Your breakdown cover becomes active straight away, however you will only be able to receive Roadside assistance within the first 24 hours of your effecting membership. All other benefits will be available after 24 hours (if you have chosen a higher cover than basic Roadside, such as At Home, Recovery, Onward Travel). See our Terms of Membership for further details.

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Will you change my wheel/tyre?

Your RAC Membership will cover you in the event that you need to change a wheel, if you have a working serviceable spare in the vehicle and you have any wheel locking nuts needed to change it and a serviceable key to unlock them. If you don't have either of these, we may make a surcharge.

If you do not have a spare but have a self-repair puncture repair kit or chemical tyre inflation canister, we will use these first in order to make a temporary repair until we tow you to a nearby garage.

Please note that if you have Roadside Assistance level of cover only, we would be able to tow you to a garage or your chosen destination within 10 miles. If you would need to be towed further, you need to take Recovery add-on. The same rule applies to motorcycles.

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Can I buy breakdown cover as a gift?

You can buy RAC Breakdown cover gift cards at select Shell petrol stations across the UK. Unfortunately, we don't yet offer this option online.

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When will my cover start if I buy today?

As long as you have not already broken down, you will be covered from the moment payment is accepted.

For the first 24 hours, we can offer you Roadside cover only.

After 24 hours, full cover will commence according to the membership chosen.

When purchasing RAC Breakdown Cover, you will be able to select the exact date for it to start.

If you've broken down and you're not a member of the RAC, we can still help you. Simply call 0800 197 7815* to speak to an advisor, quoting WJ0003. You'll be able to join and get Roadside Cover immediately. Prices will differ from those shown online. Included in this fee is an emergency call-out charge which covers you for assistance at the roadside or at home on the day you call. If we can't get you going again we'll give you a tow of up to 10 miles to either an address of your choosing or a local garage.

* Calls may be recorded and/or monitored.

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Can I get Breakdown Cover for two named drivers?

Yes, you can. To do this, please choose Joint Personal Cover on our Breakdown Cover page.

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What is RAC Recovery cover?

Choosing Recovery extends your Roadside Assistance cover to include the follow services:

  • If we can't repair your vehicle locally within a reasonable time, we'll take your vehicle, you and up to 7 people to your home or a single address in the United Kingdom, Jersey, Guernsey and the Isle of Man.
  • We'll provide transport as above if you're taken ill and cannot continue your journey if you have no passengers who can drive the vehicle.

If you do not have Recovery cover, we will tow your vehicle up to 10 miles either to a local garage or to an address of your choice. A longer tow would require a surcharge.

Recovery cover can be added to both personal and vehicle-based cover. To find the costs, please go to the RAC Breakdown Cover page and follow the 3 simple steps.

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What is RAC Onward Travel cover?

Adding the Onward Travel cover option extends your cover (if we can't repair your vehicle at the roadside) to include:

  • Replacement car hire (+21 years old only) - for the duration of the repairs to your vehicle (up to a maximum of three consecutive days)
  • Alternative transport costs - we'll reimburse you for rail, air or other public transport costs - up to £150 per person or £500 per group, whichever is less
  • Accommodation - 1 night's B&B accommodation for up to 8 people (£150 per person or £500 per group, whichever is less)
  • Special medical assistance - as per Accommodation above, if one member of your travellling party is taken into hospital more than 20 miles from home

Onward Travel cover is only available in conjunction with Recovery cover.

Onward Travel cover can be added to both personal and vehicle-based cover. To find out the costs, please go to the RAC Breakdown Cover page and follow the 3 simple steps.

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What is RAC At Home cover?

With At Home, you're covered should you need assistance at, or within a ¼ mile of, your registered address. As vehicles left overnight can often experience engine issues (especially in cold weather), this option is worth considering if you're a commuter or live in a rural area.

At Home cover can be added to both personal and vehicle-based cover. To find out the costs, please go to the RAC Breakdown Cover page and follow the 3 simple steps. You can also read the full UK breakdown cover terms and conditions document on this page.

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Can I transfer my existing breakdown cover to my new car?

If you've got Personal Breakdown membership you're covered in any vehicle* whether you are a passenger or a driver. Therefore if you're in a car when it breaks down, you can call the RAC for assistance even if you're not driving it at the time.

RAC Vehicle Breakdown membership covers up to three named vehicles* by registration number no matter who is driving. If you have Vehicle Breakdown cover, as long as the vehicle is named specifically (by registration no.) on your policy, then you're covered. If you wish to replace one of the vehicles named on your policy, please call 0844 891 3111** (calls may be recorded/monitored). Opening hours are Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm.

*Non-commercial vehicles only, excluding certain vehicle types.

** Calls will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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Can I get RAC Breakdown Cover using Tesco Clubcard vouchers?

You can use your Tesco clubcard deal vouchers to pay for RAC UK breakdown cover. Although we do not offer this facility via our website, you can order membership via the Tesco clubcard website www.tesco.com/clubcard.

Once registered on the site, you can trade in your vouchers to pay in full for the following levels of cover:

Roadside
Roadside, Recovery
Roadside, Recovery, At Home
Roadside, Recovery, Onward Travel
Roadside, Recovery, At Home, Onward Travel

All can be purchased on either a single, joint or family basis, and remember - your Clubcard deal vouchers are worth up to 4x their face value when purchasing RAC UK Breakdown cover.

Once you have purchased, you will be sent a membership form to complete and send to RAC. Once we have received your form we shall set up your chosen membership to commence on a date chosen by you and send you your welcome pack and membership card(s).

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