Sales enquiries: 0330 159 1111

Breakdown Help

Payment Details

  1. Can't I just email you about my renewal price this year?
  2. Why has my renewal price increased?
  3. My renewal price is much higher than what is quoted on the website?
  4. How do I get my cashback?
  5. How much is RAC Breakdown Cover?
  6. How much does it cost if I'm not a member?
  7. Can I pay by monthly direct debit / in monthly instalments?
  8. Can I pay by American Express?
  9. Do you price match?
  10. How long does it take for you to issue/action my direct debit request?
  11. Can I change my collection date on continuous monthly membership to one I prefer/ more convenient?
  12. Can someone else pay for my membership?
  13. Can I change my card / payment details?

Can't I just email you about my renewal price this year?

Sorry but we’re not always able to respond to individual renewal pricing enquiries via email as it is likely we will need to ask a number of specific questions relating to you and your motoring needs to ensure that your renewal quote is right for you. We also want to make sure for Data Protection reasons we’re speaking to the lead member – the only person who we are allowed to disclose information to. One quick call to our helpful Membership team on 0330 159 0739 is all it should take to resolve any pricing related queries you may have.

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Why has my renewal price increased?

We review our prices each year and determine a member’s price based on many different factors including payment plan, cover basis, level of usage and other external factors such as inflation and petrol price increases. Your price can be affected if you change your level of cover during the year or as you progress through the course of your membership you may begin to lose the benefit of any introductory discount(s). The different factors determine an individual member’s price. So you may have seen an increase in your renewal price from last year.

Our prices reflect the high level of service we pride ourselves on and include:

  1. RAC Patrols repair 4 out of 5 vehicles at the roadside
  2. RAC Vans carry over 500 parts and tools to get you going again
  3. As Britain’s most experienced provider we've been championing motorists for 118 years
  4. All roadside labour and fitting costs are included in your membership, so there are no nasty surprises
  5. 92% of members would recommend RAC Rescue to their friends and family

Our prices do go down as well as up. We have an active programme of loyalty-based discounts and rewards based on the length of membership and how frequently you have had to use our breakdown cover service. We always welcome the opportunity to review your membership. So, if you ring our Membership team on 0330 159 0739, they will happily discuss your cover level to ensure it is right for your needs and we can then ensure the cost of cover is affordable.

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My renewal price is much higher than what is quoted on the website?

When members join the RAC as a new member we sometimes offer a special introductory price, like the one you might have seen on the RAC website. When we do offer a special introductory price this is typically valid for the first 12 months of membership. Like many other companies we use special introductory prices as a competitive price to bring new members to the RAC. These prices are typically available when you first join. You may well have received a new membership price when you joined.

However we always welcome the opportunity to review your membership. So please call us on 0330 159 0739 and a member of the team will then check the cover level is right for your needs and we can ensure the cost of cover is affordable.

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How do I get my cashback?

Cashback websites operate a cashback scheme when purchasing RAC cover, however, the cashback you are entitled to is paid by them directly.

Please note that we do not actively get involved with any cashback schemes that other companies offer. You will need to contact them directly with regard to your cashback query.

Please be aware that fulfilment of offers via these types of site will not take place until the cooling off period with us has passed, to prevent customers obtaining the cashback when no longer eligible. Therefore if you wish to cancel your cover with us and obtain a full refund, this must be requested before midnight on the applicable date, after which point we would not offer a refund if cancelling midyear. If you cancel before this date, the offer you have joined us with via the cashback provider will be voided accordingly in line with their own validation process.

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How much is RAC Breakdown Cover?

The cost depends on the type and level of cover you choose. To review our UK breakdown cover prices you can go to our UK Breakdown Cover page and if you're looking for European Breakdown Cover (single trip or annual), please get a quick quote on our European Breakdown Cover page.

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How much does it cost if I'm not a member?

If you've broken down already and you're not a member of RAC, we can still help you. Simply call 0333 202 1857 to speak to an advisor, quoting WJ0003. You'll be able to join and get Roadside Cover the same day. Prices will differ from those shown online. Prices for this service may fluctuate throughout the year, so please call the number above for details.

Included in this fee is an emergency call-out charge which covers you for assistance at the roadside or at home for that day. If we can't get you going again we'll give you a tow of up to 10 miles to either an address of your choosing or a local garage.

A summary of all our options including standard prices and cover details can be found on our RAC Breakdown page.

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Can I pay by monthly direct debit / in monthly instalments?

Yes, when you apply online and pay by direct debit you will have the option of paying for your membership on a monthly basis. If you prefer you can also pay for your membership in equal instalments over the first four months of membership. There will be a admin fee included in the price shown when paying by either of these options.

Please note that when paying monthly, due to the time taken to set up a direct debit instruction with your bank, the first two monthly payments may need to be taken in the same month.

You can also specify a preferred date for your direct debit payments, but only if paying annually or in equal instalments over the first four months of membership.

If you need to change your bank details, call freephone 0333 202 2988.

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Can I pay by American Express?

We apologise for any inconvenience but we no longer accept payment by American Express.

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Do you price match?

We regularly review market conditions including the price of equivalent breakdown cover with our main competitors. When comparing prices, we check to see what is covered and on what basis, for example is the price just to cover the vehicle or person-based cover?

If you would like to talk to us about the price of our various levels of cover, please call us free on 0333 202 2988.

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How long does it take for you to issue / action my direct debit request?

Please note it can take us 17 days to action a direct debit.

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Can I change my collection date on continuous monthly membership to one I prefer/ more convenient?

Preferred collection dates are available to be selected when you take out your monthly continuous policy, and at your subsequent renewals. If, instead of being a monthly member, you would like to become an annual member, we can also offer the option to pay your membership in one lump sum with a preferred collection date. However, there may be some circumstances where there are limitations to the date that can be selected. Please call us on 0330 159 0739 to find out more.

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Can someone else pay for my membership?

We do allow a third party to pay for your membership but only on a single annual basis. However, we do not recommend that you pay for your breakdown cover this way as we find that at renewal it can lead to you being left without cover. Our best advice is that you pay for your membership by Direct Debit or a credit or debit card on a continuous basis in your own name. That way we can offer you continuous cover and it ensures we have a one to one relationship with you as the main beneficiary of our service.

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Can I change my card / payment details?

Yes you can easily change your card/payment details with us by calling our Member Services team who will happily update your details for you. You can call them on 0330 159 0739.

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RAC contact options

Have you tried these first?

It’s often quicker to get the help you need online. To see all the latest help and information regarding your breakdown membership you can visit our Member query pages:


Call us

Customer Service

0330 159 0740

Mon-Fri 7am to 10pm, Sat 8am to 8pm, Sun 9am to 7pm, Bank holidays 9am to 5pm.

Membership Team

0330 159 0739

Mon-Fri 7am to 10pm, Sat 8am to 8pm, Sun 9am to 7pm, Bank holidays 9am to 5pm.

Sales Team

0330 159 1236

Mon-Fri 7am to 10pm, Sat 8am to 8pm, Sun 9am to 7pm, Bank holidays 9am to 5pm.

Email us your query by clicking here