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Thread: RAC Advert and technology

  1. #1
    Join Date
    Jan 2007
    Posts
    2

    Default RAC Advert and technology

    So, I've been watching TV and the advert for the RAC was on (with the Jenson, I think).

    Anyway, so when the person makes the call, the RAC lady says 'we have your location'.

    Now how'd they do that? is it a mobile phone tracking thing, and if so, hw does it work? I'd thought that you weren't allowed to track people by their phones?

    Anyway, it's got me wondering enough to sign up to the RAC forums, so the ad works in some way. if anyone knows, please let me know.

    Thanks!
    GIB

  2. #2
    Join Date
    Dec 2006
    Posts
    6

    Default

    Hi Gib,if a member rings for assistance and they are very unsure of their location,the csc(call taker) with the members permission can pole their position via their mobile phone signal.Obviously this is a great help to the patrols when the breakdown is in a very rural location.Hope this answers your question.

  3. #3
    Join Date
    Oct 2006
    Posts
    79

    Default

    exactly as said above, as long as we have the callers permission the mobile can be traced to give a location. This is a brilliant bit of equipment that works wonders when a customer has no idea where they are.

  4. #4
    Join Date
    Jan 2007
    Posts
    2

    Default

    Fab, thanks guys.

    So, my next question is how does this technology work, do you need a licence as well as the phone owner's permission to use it, and where can I find out more?

    I'd suspect it's to do with triangulating signals through mobile phone towers, which is something a friend and I talked about for a completely different use many years ago, until someone told us it was a bit illegal.

    if you can point me in the right kind of direction, I'd really appreciate it.

    GIB

  5. #5
    Join Date
    Nov 2006
    Posts
    128

    Default

    Quote Originally Posted by _GIB_ View Post
    Fab, thanks guys.

    So, my next question is how does this technology work, do you need a licence as well as the phone owner's permission to use it, and where can I find out more?

    I'd suspect it's to do with triangulating signals through mobile phone towers, which is something a friend and I talked about for a completely different use many years ago, until someone told us it was a bit illegal.

    if you can point me in the right kind of direction, I'd really appreciate it.

    GIB
    Software was available for you to track ONE registered phone a few years ago, Aimed mainly at keeping tabs on your kids. Multiple phone solutions are also available, for companies keping track of staff phones also. Best bet is to "google" it.

  6. #6
    Join Date
    Jan 2007
    Location
    Wolverhampton
    Posts
    20

    Default

    Unfortunatley the Mobile Locate software was developed in House by RAC , so sorry i couldnt point you in the right direction, I can tell you that the software uses telephone masts to triangulate the best postion of the Customers mobile phone on the RAC's mapping system. This then allows the Customer Service Specialist to get a more accurate Start Point to search for a Customer.
    Hope that helps, as per previous post google would be a good start if you require more information.

    Thanks

  7. #7

    Default

    Quote Originally Posted by 4x4 patrol View Post
    Hi Gib,if a member rings for assistance and they are very unsure of their location,the csc(call taker) with the members permission can pole their position via their mobile phone signal.Obviously this is a great help to the patrols when the breakdown is in a very rural location.Hope this answers your question.
    It's also a wonderful tool for finding out where a driver is not!
    "I'm on the M25, and don't want to look for an SOS box or marker post. Or am I on the M5?"

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