I went to the garage that has my car earlier to speak to the assessor. He wasn't at all interested in what I was saying; he dismissed the garage owner and me.
I asked him to look at the pictures the RAC specialist emailed me and begrudgingly he did. He said the pics only looked different due to the angles of the photos. I asked him to examine the turbo and he refused saying he was only there to get numbers from it.
I explained that my turbo vane was broken and loose yet the turbo returned was seized solid, he claimed the company who diagnosed the turbo always put it back together properly before shipping any unit and during that process it could have seized.
The paperwork from the RAC specialist had instructions to fit a Peugeot turbo but my car is a Mercedes, again I asked the assessor for his opinion and he claimed it was probably a mix up or the fitting instructions were the same for both cars.
After all this I insisted he spoke to his boss who in the end decided they should take the turbo away for further examination.
I called the RAC to speak to the case manager who was not in work today, I asked to speak to the Manager who passed on the claim but again he was off today.