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Thread: Shocking RAC Customer service

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  1. #1
    Join Date
    May 2014
    Posts
    5

    Default Shocking RAC Customer service

    An RAC patrol caused several hundreds of pound of damage to my vehicle. I saw it, Kwikfit confirmed it and my local garage confirmed and repaired the damage. Land Rover knows about the way the damage is caused and so should every RAC patrol that changes a tyre on a Land Rover Discovery

    But still:
    - RAC will not put in writing their explanation for not settling my claim.

    - RAC are ignoring my telephone calls and e-mails- in fact they have blocked my e-mail address after my first email!!

    - Every time I call, I get into the call centre loop- they revert to a script, refuse to escalate and tell me, my manager will only tell you what I have just 'told' you. That would be fine if at least I got it in writing.

    This is appalling behaviour. I've been with the RAC for over 20 years and have never experienced such astonishing poor customer service.
    Does anyone know who the Customer Care director or UK Wide Customer Services manager is?
    Last edited by TonyMq; 10-05-14 at 21:14.

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