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Thread: Brand New CITROEN DS5 with miss-coloured bumper and steering problems

  1. #31
    Join Date
    Apr 2014
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    15

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    Quote Originally Posted by Santa View Post
    From the above, do we assume that you paid a deposit with a credit card? That would be the only way that Section 75 would apply.
    Yes I did. I paid the deposit with my credit card.

    I purchased the car through a Conditional Sale Agreement Contract, regulated by the Consumer Credit Act 1974 - this is written with capital letters on the first page of the credit agreement.

    The same legislation applies to credit cards and condional sale agreements.

    Cheers

  2. #32
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    Apr 2014
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    Quote Originally Posted by Trainman View Post
    If you have not seen "Don't get done, get Dom" for the 22/4/14 then I suggest that you watch it on iplayer. It involves a woman who bought a 1.0L Corsa and had what she perceived as a problem, with hesitation and stalling. After lengthy investigations by Bristol Street Motors and Vauxhall, they couldn't find a fault. It was put down to the 3 cyl engine not being as flexible as a 4 cyl version. In the end Dom Littlewood managed to get her a new 4 cyl car from Vauxhall at no extra cost to her. Good result. Why don't yo write to the programme and see if they can help. She did everything you have done, and got nowhere just like you. Dom got it sorted.
    I will write to Dom as well. Thanks for heads up.

  3. #33
    Join Date
    Apr 2014
    Posts
    15

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    Hi guys

    Bad news for me.

    Citron UK called to ask me what exactly is it that I want: refund, replacement...

    I've been told that Citroen UK is siding with his Dealer with regards to the steering and suspension issues as there wasn't any faults found during the vehicle inspection.

    Also they sent out a Citroen paint specialist () to check the front bumper and the conclusion is that the miss-colour issue is due to the nature of the different materials: front bumper made from plastic and the body panels are being made from metal. Obviously I have protested against this statement. I asked why the rear bumper doesn't have the same issue as is also made from plastic - I didn't get an answer to this question.

    They will call me back later today... I don't know why they even bother.

    Cheers

  4. #34
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    Apr 2014
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    15

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    Hi again.

    Good news for me

    What a day!!! It seems there may be a positive outcome for me.

    At this moment in time I can't give any details about this as I'm still waiting for more details myself.

    Thanks for support and for making this happening.

    I will be back as soon as I have more details.

    THANK YOU ALL

  5. #35
    Join Date
    Sep 2007
    Location
    Scotland
    Posts
    8,598

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    Goodun, look forward to reading about it.

  6. #36
    Join Date
    Apr 2014
    Posts
    15

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    Hi guys

    Citroen Spain has given a big like to my story on their FB page !!!

    https://www.facebook.com/citroen.es

  7. #37
    Join Date
    Apr 2014
    Posts
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    Hi guys.

    Some little news.

    I have an email saying that tomorrow I will, hopefully, receive more details about a possible happy ending.

  8. #38
    Join Date
    Apr 2014
    Posts
    15

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    Hi

    News time

    I have received a settlement offer that me and my wife decided to accept it. "The terms of this settlement shall remain confidential" so please understand why I can't make this terms public. I want to say thanks to Citroen for making this settlement possible and although, sometimes I doubted it, they can be nice guys with a little push.

    My deepest gratitude goes to ALL OF YOU, the members of this forum and others, for your continuous and amazing support. I have no doubt that without your help this wouldn't be possible so THANK YOU.

    One more time a sincere:

    THANK YOU

    Cheers

  9. #39
    Join Date
    Sep 2007
    Location
    Scotland
    Posts
    8,598

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    Thanks for getting back to us all, and I'm glad you get the result you wanted, good luck.

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