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Thread: Dealer wrecked my car.

  1. #1
    Join Date
    Mar 2014
    Posts
    1

    Unhappy Dealer wrecked my car.

    Hi all thanks for reading.
    Well let me start, I currently drive a Seat Leon cupra 2008 model which I bought from a franchise Seat dealer around 11 months ago. The car has been excellent it's been 11 months of trouble free driving really.
    Anyway just two weeks ago I took it to my local seat dealer to have a minor service done to the car but whilst I was driving back home I'd realised that the car was rattling when driving at low speeds the noise was definitely not there before. I rang the dealer straight away and explained to them that something wasn't right. The next day I toke the car back to them to have a look at the car and the service guy said that the noise was coming from the cam follower area and advised me to change it. I wasn't too sure that the part he advised was related to the noise but he assured me it was. Anyway I just had the new part fitted and my car still rattles.
    As the fault is quite intermittent it's quite hard to replicate it all the time. I also ask them to check the car but he was too positive that it's was that part but now it isn't.
    Anyway I have now paid for the service and now a part I didn't even need.
    I feel robbed and sick due to the fact that they have ruined my car.

    Any advice would be greatly appreciated.
    Last edited by codyjenson; 27-03-14 at 01:35.

  2. #2
    Join Date
    Sep 2007
    Location
    Scotland
    Posts
    8,699

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    Welcome to the site Codyjenson, you say the problem is intermittent, so that is going to make it more difficult to prove to them?Was that the first time you used that garage? Also, if you don't get any satisfaction from them, the only option you have is the trading standards people, but before you involve them, tell the garage first, and give them a chance to fix the problem, and keep a copy of all correspondence, and a log of any phone calls, good luck.

  3. #3
    Join Date
    Apr 2007
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    8,539

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    Some years ago I had a cam follower (the bit between camshaft and valve stem) break. this did not produce a rattle - the cam and broken follower simply suffered rapid wear until there was no 'lift' of the valve. This showed itself in the form of considerable power loss.
    It might be worth taking the car back to the franchised Seat garage where you bought it and ask their advice. Their specialist-trained mechanics will know a lot more about Seat cars than where you had it serviced, may probably have some service history of the car on record, and may be able to give you valuable information if you have to go to Trading Standards.

  4. #4
    Join Date
    May 2008
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    8,468

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    As you have had the car serviced at a franchised Seat dealer as well as buying it from one, then my first step would be a phone call to the dealer principal at the servicing dealer. Forget the service manager or one of the unknowlegeable front desk people.
    Tell the principal exactly what has happened and that you have paid for a repair that was not necessary. Tell him you want the car properly examined and inspected to determine exactly what the noise is. He should comply.
    However, if he does not then I would take the car to the next Seat dealership and ask them to diagnose the problem. Once you have their opinion. call the first principal again and ask him what he is going to do about it. If he refuses tell him you will have the car repaired at the second dealer's and send him the bill. Tell him also that you are informing Trading Standards of this. Also call Seat UK customer services to register a complaint against this dealer. And advise him that if he doesn't pay the costs then you will pursue the payment in the County Court (use Moneyclaim Online - government website).

  5. #5
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    Apr 2007
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    Hometune, I did not recognise that the OPs local garage was a Seat dealer (probably because the name started in lower case), but you are spot-on with your recommendations. Since this is part of the VAG Group, they most likely have a Customer Services dept that could be contacted for further advice.

  6. #6
    Join Date
    Apr 2012
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    2,921

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    The primary advantage of buying from a franchised dealer is that they want to protect their reputation. It's always hard with an intermittent fault, but you should follow Hometune's advice.

  7. #7
    Join Date
    Apr 2007
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    Quote Originally Posted by Santa View Post
    The primary advantage of buying from a franchised dealer is that they want to protect their reputation. It's always hard with an intermittent fault, but you should follow Hometune's advice.
    In one of our county towns a local dealer lost its VW franchise because it dropped below required standards.

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