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Thread: Rac - wrong fuel

  1. #11
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    Apr 2007
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    Quote Originally Posted by Operations Exec View Post
    Sorry but mis-fuelling is human error and not a mechanical breakdown. A breakdown Patrol cannot safely drain and dispose of the contaminated fuel. T&C's clearly state this is not covered. That said we do have special vehicles that can offer a fuel drain service on a pay on use basis. We appreciate that this is a costly error and we are always looking for ways to improve our service. Therefore in addition to our pay-on-use option, we have recently introduced our "mis-fuel rescue". This is an optional extra that you may chose to take out to cover you in the event of this type of incident. Check out our website or call 08705 722722 to find out more.
    Angela
    How much does the miss fuel optional extra cost?

  2. #12
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    Looks like it's a secret? SSHHHhh

  3. #13
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    Apr 2007
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    Duplicate post,please ignore.
    Last edited by Loony; 27-02-14 at 09:16.

  4. #14
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    May 2008
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    Quote Originally Posted by Operations Exec View Post
    A breakdown Patrol cannot safely drain and dispose of the contaminated fuel.
    Why not? I can do it from my van like many others. On many modern cars there is a feature written into the engine ecu that allows you to drain the fuel tank. This invariably pumps the fuel out so all you need are enough containers. Takes around 10 minutes so 250 is a serious rip off.

  5. #15
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    Quote Originally Posted by Operations Exec View Post
    Sorry but mis-fuelling is human error and not a mechanical breakdown. A breakdown Patrol cannot safely drain and dispose of the contaminated fuel. T&C's clearly state this is not covered. That said we do have special vehicles that can offer a fuel drain service on a pay on use basis. We appreciate that this is a costly error and we are always looking for ways to improve our service. Therefore in addition to our pay-on-use option, we have recently introduced our "mis-fuel rescue". This is an optional extra that you may chose to take out to cover you in the event of this type of incident. Check out our website or call 08705 722722 to find out more.
    Angela
    So you could send the vehicle that does do fuel assist in the first place.
    There you go safety problem solved :-)


    How many other forms of breakdown could in reality be related to human error?
    Do we start saying punctures are the result of colliding with debris etc and so are rtc damage?

  6. #16
    Join Date
    Jan 2012
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    Our T&C's explain the benefits and exclusions of any policy. If a Patrol can rectify a fault at the roadside then we will aim to do so where we can under the policy. But mis-fuelling isnt something a breakdown Patrol cannot do in-line with health & safety. A specialist veh can but we charge for this service and this is explained in the T&C's. Our "mis-fuel rescue" is a new package, so its best to speak to our Customer Services team (as previously advised) to check if it can be added to your existing policy and for the approriate fee. Sorry but I cant be more specific with regard to the cost.
    Angela

  7. #17
    Join Date
    Mar 2014
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    1

    Default you saved me x

    Quote Originally Posted by steven hine View Post
    So i put the wrong fuel in my car today! ended up putting in 30l before i suddenly realised what an idiot i was. so i called the RAC to see what they could do...... 250!! as if it wasn't painful enough!! i mean i understand it isn't covered as i caused the damage etc, but really 250!! Anyway i just wanted you all to know, i ended up going with a company called wrong fuel recovery, their site is www.wrongfuel-recovery.co.uk they charged me nearly half of what these guys wanted. they came really quick and i was on my way in no time 100% recommended. just thought i would let people know theres a cheaper option. i actually got their number from the petrol station i was in, but the man that came to drain my tank said they are nationwide so I'm sure if you just give them a call they will help.
    OMG, Steven i can't thank you enough. i did this last night, i called the RAC straight away. it was only that they told me i had to wait 2 hours for them to arrive that i had seen this post. i was stuck on the forecourt, so i had a look online on my phone and i came across this post, straight away i called this wrong fuel recovery company. 130 compared to 260!! literally half price!! i called the RAC back and told them to cancel, they tried to stop me saying that i had already paid for the service, so i just told them i made a mistake and i did actually put the right fuel in. they immediately cancelled and i had these wrong fuel guys with me in 30 mins!! it only took the young lad 20 mins to drain my tank and i was on my way. thank you so much for this post Steven, you really did save my day (night). so much for these breakdown companies, i was close to pulling my hair out waiting 2 hours, and then to pay 260 pounds to drain it, bloody cheek!!
    Thanks again Steven, your experience has already saved one person from the same thing, so thank you for posting this. xx

  8. #18
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    Sep 2014
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    Angry wrong fuel charged and not solved

    Quote Originally Posted by Loony View Post
    Human error or not your competitors are now offering it for free under their breakdown cover.

    Out of interest then how much is it as an optional extra on an Rac policy?
    Whats the story RAC when i paid 199 and your man didnt fix the car, it had to be taken to a garage where they fixed it and i had to pay another 200 to get back on the road. I asked for a refund and was refused - whats the gaurantee for then?

  9. #19
    Join Date
    Dec 2014
    Posts
    5

    Default Shocking response and held to ransom.

    Quote Originally Posted by Operations Exec View Post
    Sorry but mis-fuelling is human error and not a mechanical breakdown. A breakdown Patrol cannot safely drain and dispose of the contaminated fuel. T&C's clearly state this is not covered. That said we do have special vehicles that can offer a fuel drain service on a pay on use basis. We appreciate that this is a costly error and we are always looking for ways to improve our service. Therefore in addition to our pay-on-use option, we have recently introduced our "mis-fuel rescue". This is an optional extra that you may chose to take out to cover you in the event of this type of incident. Check out our website or call 08705 722722 to find out more.
    Angela
    My family was held to ransom by the RAC. On Friday the 5th December my wife was travelling to Norwich from Newbury. She miss fueled in Reading and called me. I then called the RAC @ ~ 715pm. You told me that a miss fuel is not covered and it would be 199 for the call out, then you told me my memberships did not cover my wife, but you could have someone out in 45min. I agree and was then passed onto your sales team to take my money. I was then offered two options, to extend my membership to my wife for 125 then the 199 call out on top. Or take a nonmember option for 250. I reluctantly agreed to the 250 option. So you know I will take this up with both Barclays and Nissan. Once you had taken my money you then told me it would 90min before you could get someone out, not the 45min you originally committed too. I said that this was unacceptable. I had two young children and my wife stranded. You out me on hold to talk to your third party, you then told me that my wife had been prioritized and they would be there within the 45min. An hour passes and my wife calls, no one has contacted her and no one has turned up. I call you again and I'm told someone will be there in 10min or less. 15min later my wife calls me, again no contact and no one has turned up. I call you back, I was then told there has been a system error and it's another 90min! I am concerned for my wife and kids and totally frustrated with the lies...system, he had been on the phone several time now to your third party. I ask to speak to a manager, but I'm told I can't but one will call me back in 2 min. I wait for 5min and no call, I call back, again cannot speak to a manager, I am now furious. I hand up and this time a manger does call me back, he is nice and starts to tell me what his team should not have done however I don't care I want someone out to help my wife and children. He does get someone out in the end. However, this person then sells her another 35 for a tank wash, she is stressed and will agree to anything at this stage, so your team took advantage of her. Eventually the car is fixed by 11pm, and gets home by 11:30pm. So our weekend is ruined, yes she miss fueled but had they made your commitments she would have made it to Norwich. I have complained but just being ignore. I probably need to complain about their complaints process!!!

  10. #20
    Join Date
    Nov 2014
    Posts
    5

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    [QUOTE=sferguson;125107]My family was held to ransom by the RAC. On Friday the 5th December my wife was travelling to Norwich from Newbury. She miss fueled in Reading and called me. I then called the RAC @ ~ 715pm. You told me that a miss fuel is not covered and it would be 199 for the call out, then you told me my memberships did not cover my wife, but you could have someone out in 45min. I agree and was then passed onto your sales team to take my money. I was then offered two options, to extend my membership to my wife for 125 then the 199 call out on top. Or take a nonmember option for 250. I reluctantly agreed to the 250 option. So you know I will take this up with both Barclays and Nissan. Once you had taken my money you then told me it would 90min before you could get someone out, not the 45min you originally committed too. I said that this was unacceptable. I had two young children and my wife stranded. You out me on hold to talk to your third party, you then told me that my wife had been prioritized and they would be there within the 45min. An hour passes and my wife calls, no one has contacted her and no one has turned up. I call you again and I'm told someone will be there in 10min or less. 15min later my wife calls me, again no contact and no one has turned up. I call you back, I was then told there has been a system error and it's another 90min! I am concerned for my wife and kids and totally frustrated with the lies...system, he had been on the phone several time now to your third party. I ask to speak to a manager, but I'm told I can't but one will call me back in 2 min. I wait for 5min and no call, I call back, again cannot speak to a manager, I am now furious. I hand up and this time a manger does call me back, he is nice and starts to tell me what his team should not have done however I don't care I want someone out to help my wife and children. He does get someone out in the end. However, this person then sells her another 35 for a tank wash, she is stressed and will agree to anything at this stage, so your team took advantage of her. Eventually the car is fixed by 11pm, and gets home by 11:30pm. So our weekend is ruined, yes she miss fueled but had they made your commitments she would have made it to Norwich. I have complained but just being ignore. I probably need to complain about their complaints process!!![/QUOT

    complain to the financial ombudsman. Thats what i did. They are fighting my case

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