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Thread: RAC - do they even have a clue???

  1. #1
    Join Date
    Dec 2014
    Posts
    2

    Default RAC - do they even have a clue???

    To be fair, the service the RAC offer is an actual joke, I rang up at 4am, (had to pay 150 quid for membership on the spot) having broken down, after giving my location, a recovery van arrived some 1 hour later, drove right passed me, despite me sprinting after him.. so I rang again, another was sent out, this one reaching me at 6am (2 hours after i broke down) his road side assistance was looking at my engine whilst it was running saying "coil pack has blown" with that the RAC then charged me to get towed home for 70, this is meant to be a 1 time non refundable service (after already charging me 150 ish for membership fees) as the parts shop wasn't open to fix me on the side of the road. this low loader did not arrive until 8am. After reaching home, i placed an order for a coil pack, when it arrived, i replaced each coil pack 1 by 1, to no avail... it wasn't a coil pack... if the RAC man hooked a computer up to my car he WOULD have known that. Luckily, i have friends who are mechanics, so after my failed attempts with the coil pack, 2 mechanics came down (real mechanics... not RAC cowboys) ran a diagnostic computer through it, completely dissembled my front end and we found it was actually a head gasket... (REALLY GOOD GOING RAC!) Do you just pay random idiots off the street to drive your vans around with a bunch of tools and just give them buzz words to use? As it happens, I have 2 friends who are lawyers and a friend in media, and will be looking to get some money back, and make this terrible service known, after your absolute shambles of a service... receipts kept, and had my go pro running in my car... enjoy this one... you absolute useless company....



    And yes, I will be putting this on every automotive website I can find, as I genuinely find your service a joke, and everyone else in the country should be aware of the cowboys you employ.

    I'll be off to the AA. They seem far more professional than this circus.
    Last edited by jenga87; 18-12-14 at 03:36.

  2. #2
    Join Date
    Aug 2011
    Posts
    3,314

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    There is NO need for you to be abusive about workers who work very hard, in often atrocious weather conditions, and do their very best to get members of the club back on the road quickly and efficiently.

  3. #3
    Join Date
    Sep 2007
    Location
    Scotland
    Posts
    8,924

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    Welcome to the site jenga87, did you make a complaint to the RAC before you came on here, slagging them off?Every road recovery service puts their road crews through a rigorous training program, and exams, before they are allowed to go out on the road. If you had made a written complaint, giving timings, they would have been able to trace the crew concerned, and questioned them as regards your complaint.You can't come on here and judge the whole company on the events of one crews actions, and that goes for every large organisation, I wish you well with your complaint, maybe you could come back on here and let us know the result, good luck.

  4. #4
    Join Date
    Oct 2006
    Posts
    641

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    `Dont blame the patrols,the one that you claim drove past you could well have be dispatched to another job also a couple of hours old,as far as he knew you were a non member expecting free service

  5. #5
    Join Date
    May 2008
    Posts
    8,812

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    Quote Originally Posted by Dennis W View Post
    There is NO need for you to be abusive about workers who work very hard, in often atrocious weather conditions, and do their very best to get members of the club back on the road quickly and efficiently.
    That's not the case here. If we accept the contents of this post then that highlights poor service from the RAC on this occasion. And we know that there are many posts about poor service, not just this one.
    There are lots of employees in various jobs who work in 'atrocious weather' including oil rig workers, fishermen, firemen, motorway repairers, electricity workers, gas pipe repairers etc etc etc so that is a non starter.
    As for doing 'their very best' that is not the case here, is it? This is becoming a common complaint in this section where the patrol has not done the correct checks and while the majority probably do, it is always the actions of the minority that stand out and bring the service down.

    In a well organised company, you would hope and expect that a senior manager would read this section and do something about it. If a patrol came to my car, started the engine and diagnosed a coil pack due to a misfire, I would not be happy at all. And, having paid out well over 200 for the service, you are reasonably entitled to expect a professional diagnosis. After all, if you took your car to your local garage and he charged you 200 to tell you that the fault was a coil and it turned out not to be, what would you do? Simply pay up? I very much doubt it.

    It is easy to say that this may be the actions of a one-off situation but my experience tells me differently. I am often asked by local garages to 'plug in' and 'diagnose' faults on cars recovered to them by the RAC, the AA and Green Flag. The garage will show me the report the patrol has completed and in around 50% of the ones I have looked at, the diagnosis recommendation has been wrong. Why? Often because the diagnostic equipment is poor. Or the patrol just does not have the time to look at the car properly. Or the patrol doesn't have the training.

    This also needs to be balanced with the ridiculous expectations of the majority of drivers who still believe that a simple 'fault code' reading will solve all their problems. They need to wise up!
    Last edited by Hometune; 20-12-14 at 10:49.

  6. #6
    Join Date
    May 2008
    Posts
    8,812

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    Quote Originally Posted by smudger View Post
    Welcome to the site jenga87, did you make a complaint to the RAC before you came on here, slagging them off?You can't come on here and judge the whole company on the events of one crews actions,
    Why not? Why can the person who has paid out over 200 not complain about poor service? And 'slagging them off' is a bit strong. The driver is unhappy as would you be if you were treated this badly. And of course it colours your view of the company. If you receive bad service from a company the chances are you wont use them again. However once you are locked into a 12 month contract then you may well feel cheated.

  7. #7
    Join Date
    May 2008
    Posts
    8,812

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    Quote Originally Posted by davesdad View Post
    `Dont blame the patrols,the one that you claim drove past you could well have be dispatched to another job also a couple of hours old,as far as he knew you were a non member expecting free service
    Here we go again. You defend the patrols to the hilt in every post but it is clear some patrols DO make mistakes, give poor service, don't do their job and this taints the whole company. Instead of defending them with a closed mind, wake up to the fact there are some bad, hopeless and lazy people out there, just as there are in other organisations.

    How you can possibly suggest or infer that the dispatchers (your favourite for bashing) can be in any way to blame for a lazy patrol stating a coil has failed when a head gasket has blown is beyond ridiculous.

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