Breakdowns and Ambulance chasers part II
If you read the original posting you will know the gist of it. Last night, I had yet another telephone call about the accident that never happened. This person would not tell me who they represented, or what their name was. He had my telephone number, my name, the make of my car and the date of the incident. He could not tell me the name of the road, nor the time that the incident occurred. When I pressed him further for his name, he put the 'phone down on me. When I rang 1471, I was given an 0845 number. When I hit 3 to ring the number, an automated message came on that the number was unrecognised. I got the same message when I dialled the number direct.
Messrs RAC, you have opened a whole can of worms with your insurance and ambulance chasers methods of making a few extra pounds through giving information about breakdowns and accidents. What has happened to the pledge not to divulge personal information to other companies. My telephone number which is private and unlisted is now in the general domain of the insurance chasing fraternity.
I need a reliable mobile service cover and I would go to the opposition, but I have a feeling that they also do the same. Anything to make a buck. I am angry, disgusted and the RAC have betrayed my trust. I have to weigh my options as to what steps I next take. I will tell you that I am considering the law courts.
What about the Information Commissioner's office? Or the Financial Conduct Authority? Can one or both of these help you?
Having used the Telephone Preference Service helped to stop most of the nuisance calls but it does take a few weeks to kick in properly.
Whats the RAC got to do with it? I do not understand what the problem is?
FAO Dennis W formula one driver.
Dennis. The problems is that the RAC have put my personal details out to all and sundry. They have a legal obligation not to divulge person details outside of the required parameters. The RAC, or someone within that organisation have ignored that legal obligation.
When anyone signs up with an organisation like the RAC, there is a section that asks if you object to them forwarding your details on to other interested third parties (other companies). They are not expected to put details of people/vehicles into the public domain. It is now looking like someone working in their offices is trying to make a bit of money by selling details of incidents and accidents entrusted to the RAC for membership privileges.
Don't just come onto the Forum, read the last posting about something and come to the wrong conclusion. Read the whole thing including the original posting. And before you jump to another conclusion, yes I have contacted the RAC about this and all I got was, 'We will take you off our list of other companies'. That is not good enough! I expect someone to take responsibility and chase it down. But that won't happen as the RAC are to complacent to act upon it. When my renewal comes around, I'll be going elsewhere.
The RAC are haemorrhaging membership through their own complacency.
Last edited by rodot; 13-10-14 at 13:44.
I have now found Part 1 of the saga. I live in North Wales. So, what I would have done in your breakdown situation,, would have been to find a friendly local with either a Land Rover Defender or a tractor, and done a deal with them to pull you out of the ditch.
Did you have a tow rope in the breakdown kit with your vehicle?