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Thread: Lies Damned Lies and Statistics

  1. #1
    Join Date
    Feb 2014
    Posts
    7

    Thumbs down Lies Damned Lies and Statistics

    I have gone to the bother of creating this profile over a piece of junk mail sent by the RAC, it annoyed me that much!
    Bottom of the front of the mail says:-

    "50% off when you come back to the RAC"

    How presumptuous can you get! Why the hell would I come back to the RAC? I just left them! it then goes on to declare a flagship price of £29.99 which is fine, that is the starting price for a fixed single vehicle, but we have 2 people and 5 vehicles and do as many if not more miles a year in Europe, so that starting price is £248 quite a large jump from the promoted price. as for roadside fixes... if you happen to ride motorcycles and have anything more complex than a flat battery forget it you are going on a trailer which of course will be another 2 hour wait sir!

    As for European cover they don't even cover all of the EEC, so be careful that you check which country you may break down in.

    Don't get me wrong I was perfectly happy with the RAC for UK cover, and was with them many years, but it was a very expensive service that in the few times I called them was delivered reasonably well seldom took more than 2 hours to arrive and if it was just a jump start you needed then it got sorted, of course you could have bought some jump leads from a local garage and asked a stranger for help and got it sorted much faster and cheaper but the peace of mind factor was there, and the motorway tow charges make it sensible to pay some breakdown insurance.

    I now have both of us covered in ALL EEC and some EEC fringe countries on all vehicles for half the price of the RAC, and I do hope to never need to test one service against another, but I bet I don't wait longer and the roadside fix percentage is about the same as the RAC overall but I do know from recommendations that the service I have moved to will provide a much higher fix percentage on motorcycles and the cost is almost exactly half what the RAC wanted.

    So thanks for your presumptuous junk mail, please advise your advertising department that the half truths and overall presentation in this case has made me decide NEVER to rejoin the RAC even if the alternative is to push my bike home from Slovenia.

    Pete

  2. #2
    Join Date
    Apr 2012
    Posts
    2,672

    Default

    Just about every company will promote the 'basic' price. I know that when I was a fleet manager, car manufacturers would produce a few 'basic' models that no one would want to buy, so that they could advertise - FROM £XXX. The AA and all the others do it too.

    I am sure that many readers on here would like to know the name of the company that has you "covered in ALL EEC and some EEC fringe countries on all vehicles for half the price of the RAC" Can you tell us?

  3. #3
    Join Date
    Feb 2014
    Posts
    7

    Default

    Not sure if it is allowed within these forums to promote other companies?

  4. #4
    Join Date
    Apr 2012
    Posts
    2,672

    Default

    In the contest of your complaint - I doubt it is a problem

  5. #5
    Join Date
    Jul 2011
    Posts
    862

    Default

    Quote Originally Posted by ExMember View Post
    Not sure if it is allowed within these forums to promote other companies?
    Try it. What's the worst that could happen?

  6. #6
    Join Date
    Feb 2014
    Posts
    7

    Default

    Yup ok as you say what's the worst that can happen. It's MAG rescue through motorcycle action group.

  7. #7
    Join Date
    Feb 2014
    Posts
    7

    Default

    Quote Originally Posted by Santa View Post
    Just about every company will promote the 'basic' price. I know that when I was a fleet manager, car manufacturers would produce a few 'basic' models that no one would want to buy,
    I don't really mind the pricing being a bit unrealistic. e.g. a Ford Focus basic is 54% of the price of the top of the range, expected and though a bit annoying when the car price you want is hidden it's within reason. an insurance product advertised at 11% of it's actual useful cost that has lots of exclusions some of which are apparently on the edge of simple reasoning from reading some of these threads is pushing the boundaries a bit:-)

    As stated in my original posting service I received whilst a member on the occasions I needed it was adequate not outstanding and I am sure that the AA or Green Flag would have been about the same, got no real complaints.

    They couldn't offer a service I wanted on visiting Croatia and it turns out the competitor I had to use for that ride could offer me a whole package that suited my needs better and cheaper than the RAC could.

    So apart from the fact that they offer cover which requires you to read the small print quite carefully as the headlines e.g. European Cover, when it is in fact selected European Countries cover can be misleading, my comment is about the advertisement people who designed their junk mail have made me decide NOT to join the RAC ever again, which I suspect was not the intention!

  8. #8
    Join Date
    Oct 2007
    Location
    Middlesex
    Posts
    8,509

    Default

    Off topic but this 'Europe' thing got me going a little while back for a different reason. I was looking at a satnav on the manufacturers website with my daughter and the blurb stated; 'it has Europe mapping as well'. All very well but looking at further down it stated quite clearly that 'Eastern Europe maps are also available', that is, not included. So another scam from a manufacturer over 'Europe'.

  9. #9
    Join Date
    Jan 2012
    Posts
    198

    Default

    Ex-member
    I am not sure from your post what service you required whilst in Croatia or what type of policy you had with RAC at the time.
    We offer many different types of policies, some of which do include service in Croatia. The terms and conditions booklet for each policy includes a clear table that lists the countries that are covered. I am happy to look into any concerns you may have if you want to send me further details (ops@rac.co.uk) or a call to our Travel Sales team (0800 550055) may help to explain if we have a policy that may suit your needs.
    Angela

  10. #10
    Join Date
    Apr 2012
    Posts
    2,672

    Default

    We live in a complicated world. My big beef with advertising is the liberal use of meaningless words like "New", "Improved", reduced (for sugar, fat or salt content) "Sale" like the furniture shops never ending sales. Ridiculous discounts on totally unrealistic prices - Insurance companies offering 80%NCD for example. When did you ever buy a tyre at the full price?

    I see that the OP has a motor bike. It is no surprise that someone specialising in motorcycles, can offer a better deal than the RAC/AA/Green Flag. I would imagine that they are really just a kind of broker, who can find people who recover them and act on the member's behalf. I am sure that this would be a big help if you don't speak the local language, although, if you do, then the local equivalent of the yellow pages would probably get quicker and cheaper service.

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