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Thread: RAC Warranty is the joke of the year!

  1. #41
    Join Date
    May 2008
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    No, no typo. My problem is that the first garage who looked at it and charged you (can't believe they did that) have not fully identified the problem part. So you might end up paying for a motor, a loom and a resistor. Even a half decent warranty company would not pay for all that and would demand a proper diagnosis. My experience of dealers is that they will always want to do their own check first. As yours is a failure on one of their cars they should put this right at no cost whatever, parts or diagnostics.
    Sounds as though the manager needs to learn some management skills. Have you tried the dealer's head office for example? Have they got a customer service department?

  2. #42
    Join Date
    Nov 2013
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    18

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    Quote Originally Posted by Hometune View Post
    No, no typo. My problem is that the first garage who looked at it and charged you (can't believe they did that) have not fully identified the problem part. So you might end up paying for a motor, a loom and a resistor. Even a half decent warranty company would not pay for all that and would demand a proper diagnosis. My experience of dealers is that they will always want to do their own check first. As yours is a failure on one of their cars they should put this right at no cost whatever, parts or diagnostics.
    The garage who looked at it charged an hour's diagnostic as that's what they'd do, I guess. No business is going to work for free, so I couldn't expect them to not do that.

    As for the dealer putting it right, I was happy for them to do that, but they wouldn't fulfil my rights to not be inconvenienced, i.e. provide a loan car for however long they have it, and given that they'd have it at least overnight and, given what's happened so far I doubt very much they're going to hurry.

    On their penultimate email where I asked them again about the loan car and the hour's labour, they said:
    "sorry I cannot say anything until your vehicle has been inspected and exact fault diagnosed and cause of fault determined, as we discussed we do not have any loan cars and our motor policy does not cover us for loan cars, in extreme circumstances when a vehicle may be off the road for several weeks , we may then find a vehicle from our sales stockbut I must stress that the car must be insured by the owner."

    So that bit about the loan car shows them contradict themselves as they say they can't do it, and then say "well, maybe we can"

    They've also said: "I will produce evidence in the form of these emails saying you have denied us access to your vehicles" even though I never have, and the emails have an overall bullying tone.

    Sounds as though the manager needs to learn some management skills. Have you tried the dealer's head office for example? Have they got a customer service department?
    I can't find any other outlet for them, alas. I'd love to have met whoever Jeff Johnson is. Maybe it's just a name they came up with. After all, when there's no sign of any Jeff Johnson around, you'd think that they'd change the name under normal circumstances.

  3. #43
    Join Date
    May 2008
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    Once you have read this, you may as well go down the Moneyclaim route.

    http://www.reviewcentre.com/Car-Deal...eviews_1399419

  4. #44
    Join Date
    Nov 2013
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    Christ almighty. 3 reviews all full of "AVOID!", plus one that sings the company's praises and so was clearly written by them to begin with.

    Interesting how it keeps taking them several days each time to NOT fix a light. Jeez, I'd never see my car again!

    There's also a line in one of them about how the RAC warranty isn't worth the paper it's printed on, which I got additional confirmation of today when I got an email back from RAC Customer Care telling me that they basically don't care, fobbing me off back to "The Warranty Group", confirming what a joke the RAC are.

    And there's this priceless line in one review about Jeff Johnson cars: "Some sales staff give you the couldnt care less attitude, and spent half the time slagging their boss off."

    I'll print those reviews off and keep them ready for the small claims court. Thanks very much for the link.

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