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Thread: Complaints about recent RAC service in Europe.

  1. #1
    Join Date
    Jul 2015

    Default Complaints about recent RAC service in Europe.

    My husband recently had problems with his car, we have cover with RAC via Nissan's Pan European warranty. Who do I contact to complain about the service from here last week when we had a problem with our X-trail in France?

    Had we not been in an area where we have friends we would have been stranded without any hire car, taxi or transport with a car 100km from our accommodation in an Alpine area with poor summer transport links. We had to rely on a friend (who had to take time off work) to take us the 100km to collect the car after being told there were no hire cars within 3 hours of our accommodation. As there are at least 2 airports within that distance, and the large town where the car was, I find this very difficult to believe.

  2. #2
    Join Date
    Jul 2011


    I would complain to Nissan UK, since

    1. Your contract is presumably with them, and

    2. RAC (and other breakdown companies) will take a complaint from a large corporate customer like Nissan MUCH more seriously than one from an individual customer. Allegedly.

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