Hi all, first post but warrantywise have really got to me!
I bought petrol '05 Mondeo last January with 69,000 miles on the clock and part service history. It also came with a three month warranty which I had no need to use. I thought about getting a warranty out on the car after the garage one expired as I rely on it for work, but decided against it as they all seemed to be a con.
Then one morning in October, Quentin Willson appeared in an advert for warrantywise claiming that they were different so I got a quote, as I felt Quentin was a bit of a consumer champion and wouldn't be involved with a scam company. I didn't take it out there and then but later in the afternoon a girl rang me back from warrantywise and we discussed my reservations over warranty companies, she explained that they would cover me for everything despite not having a full service history, so I took out the policy for a little over £300.
When the policy documents arrived, they stated that I had a full service history so I rang them to point this out and they apologised and resent the policy with the service history adjusted. I went on to have the car serviced in November as per the warranty requirements.
The car broke down on 11th January this year and had to be towed to the garage by the AA (sorry RAC fans!). The car had no compression in one of the cylinders, so I rang warrantywise and was told the garage would need to ring them with details. My garage pestered warrantywise for over a week for a claim form before they received it. Warrantywise asked me for copies of my service history which I sent off, they then said it was incomplete so I had to explain again that I have never stated or implied that I had a full service history. Eventually, they sent a technician to inspect the car. Weeks passed and I had to ring warrantywise every week to chase up getting the car repaired every week they said they were waiting on service history and every week I had to explain that I had sent everything. I finally received a letter last Friday declining the repair on the basis of not having a full service history and it not being a sudden failure?!
Is there anything I can do? I feel I have been mis-sold this policy and they have taken my money without any intention of paying for a repair. I also feel let down by the poor customer service.
Any advice would be appreciated.
None of these third party warranties are worth the paper they are written on.
The best thing is to open a bang account, started with the cost of a warranty, then pay in an amount per mile driven each month, or per litre of fuel. This then pays for repairs.
Thanks for that, i wouldn't have taken one out usually. I only did it because Quentin Willson was behind it, i thought of him as consumer champion. i feel let down by him.
I really feel this policy was mis-sold and that trading standards should get involved in the industry. I would have thought i would be entitled to my money back that i have paid for this worthless policy.
I am afraid if you read the terms and conditions, they have all possible angles covered.
You entered into a contract, the terms and conditions of which suggested it would be of no benefit to you.
What is there to complain about?
Well that will be the legal view anyway.
People buy cigarettes and booze and there is nothing illegal about selling them.
I think you might be right, I've been ripped off by a consumer champion!
I hope one day Quentin has to sit in the 'other' chair on watchdog!
Would she be a match for him, he is a Mr smooth? Well he used to sell cars...
These companies hate bad publicity - you could try to get your local paper interested.
Have a read of this very interesting thread. You will even find the M.D. of Warrantywise has responded.
Originally Posted by ceeferscokeeper
I'm here to help!
My name is Lawrence Whittaker and I am the CEO and Senior Partner of Warrantywise. I want you to know that I take all complaints very seriously and reguarly post on forums to try and help out if anyone feels that they have had a poor Warrantywise experience. It is certainly not our intention to 'rip people off' and both Quentin Willson and I work tirelessly to make our extended car warranty the most transparent and one of the very best available anywhere in the UK.
Please feel free to email me directly and I will review any issue personally, my direct email is firstname.lastname@example.org.
One thing I will say in our defense is that currently we have issued over 250,000 car warranties and the vast majority of customers (91%) are happy with our service. Whilst we try our best to cover everything we simply can't cover every eventuality as the warranty would be unaffordable, so bare that in mind if your car is already faulty before you take out cover as any pre-existing faults wouldn't be covered!
All the best, Lawrence.
P.S. Keep the faith! We've been trading 15 years now and have scores of happy customers. Put us to the test and as long as you keep your car serviced and follow our claims procedures you won't have any problems. We're always here for genuine customers with genuine claims.
The most common complaint I've read on here about warranties, is that old cop out....fair wear and tear, that along with....Small Print?Do you find that to be the case?
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