Im not happy with the rac decision!
I broke down in february 2012, the patrol engineer came out, fitted new spark plugs and all was fine for 4 weeks until i broke down again, i call the rac out again and i find that in february the patrol man replaced the wrong spark plugs that was in my car with the same ones that were also the wrong ones. This damaged a valve but the rac have refused to accept any responsilbilty and have offered no apology or compensation for fitting the wrong plugs, iv just finished a detailed letter to neil thompson, but can someone please confirm he is the current managing director please. Thanks
I'm very sorry to read you are not happy with my colleague's decision so far. In answer to your direct question, Neil is our Director and as his Operations Executive, I will be happy to carry out a review of the case details.
In the meantime, if you have any new evidence or opinion from your garage, then please e-mail it to: firstname.lastname@example.org
I'll respond to you again in the near future.