Why don't senior management read these forums? A serious problem occurred on February 11th in an area unaffected by poor weather - see this thread: http://tinyurl.com/8xg7uod and my site http://tinyurl.com/7dndzuk
This has obviously not been sent on to senior staff as requested (or not read).
I repeat - this is a senior management problem that needs to be addressed
There may well have been an increased number of calls elsewhere in the country due to the poor weather conditions - however this does not alter the fact that road conditions in the South-West were good and ours was a genuine call for help due to a breakdown (not the weather) and local RAC call-out staff were not under undue pressure.
Even under the worst conditions elsewhere, someone in an unaffected area should be able to access a human voice in a position to prioritise and direct staff on the ground.
In the light of other comments on the forum, senior management need to look closer into how they can ensure that ALL calls can be picked up in all eventualities.
With respect to the hardworking staff "on the ground", please ensure that senior management see and respond to our concern.
Can someone in authority please answer this - and do NOT tell us that you didn't have enough staff on, you knew the weather wasn't good everywhere so why wasn't an operator assigned to areas where the weather was good but breakdowns still occur?