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Thread: Used cars top official complaints list, says OFT

  1. #1
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    Default Used cars top official complaints list, says OFT

    More people have lodged official complaints about used car dealers this year than any other type of trader, with more than 56,000 people complaining to the Office of Fair Trading's consumer arm, Consumer Direct, from January to September 2011. Of these complaints, 70% were about faults with the cars, more than 13% were about misleading claims or omissions by the seller, and nearly 7% were about substandard services.

    An OFT study published last year found that consumers are left out of pocket by an average of 425 each because they have to fix unresolved faults that are the dealers' obligation to correct.

    The OFT is urging anyone buying from a used car dealer to ask the right questions when making their purchase, such as what mechanical, history or mileage checks they have done. It has also produced a short film to inform people about their basic rights when buying a used car.

    You can read the full story by clicking here

  2. #2
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    How many times must it be stated that a proper inspection of any used vehicle should be carried out before agreeing a purchase? How many people have a clue about the right questions to ask, or ask for the answers to be written into their invoice? Worst of all, I know two people who have bought used cars because they liked the shape and colour.

  3. #3
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    Quote Originally Posted by Owen View Post
    More people have lodged official complaints about used car dealers this year than any other type of trader,
    Other shock revelations - the Pope is a Catholic. Bears s*** in the woods ...

  4. #4
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    Rolebama and Beelzebub make valid points...
    Last edited by wagolynn; 11-11-11 at 16:11.

  5. #5
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    In truth, it is possible that car dealers are no worse than traders in many other spheres of business. More likely, the large volume relating to complaints about cars is because, after close relatives, a car is the most important "member" of the family, and the resultant letdown becomes hugely personal.

  6. #6
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    The car is also the most expensive lay out for everyone, next to the house that is.

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    Quote Originally Posted by smudger View Post
    The car is also the most expensive lay out for everyone, next to the house that is.
    True, but there are some who would accept derogatory comments about their home (even their OH in some instances) but criticise their car at your peril!!!

  8. #8
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    i dont know if im the only one wh has noticed this, but most people trade-in, get rid of there car when there is something wrong with it or the mileage is getting high, yet when they buy a car they want low or average miles and everything else A1

    all the dealer does when selling a car is hpi it, valet and polish it and maybe change the oil (thats for his benefit) and then he will try and sell you a extra warrenty

  9. #9
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    In a completely unregulated sector of the consumer market, this is all hardly surprising.

  10. #10
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    Quote Originally Posted by Hometune View Post
    In a completely unregulated sector of the consumer market, this is all hardly surprising.
    But isn't this common in all instances concerning secondhand goods? Secondhand shops selling furniture, refrigerators, cookers, etc., are all unregulated. When considered from a practical viewpoint, is there any reason why government legislation should apply special conditions to the sale of secondhand cars, which are just another commodity in a list of commodoties? Does it not come back to the simple fact that ownership of a used car carries emotive passions where other items do not?

    As far as government is concerned, legislative control of using a motor vehicle is H&S and revenue based, and totally separate from the secondhand goods trade.

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