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Thread: Non Geographic contact numbers for breakdowns

  1. #1
    Join Date
    Oct 2010
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    Question Non Geographic contact numbers for breakdowns

    Hi folks

    Why oh why do you appear to provide only Non Geographic numbers for breakdown reports? A friend just txt me from Ireland to say he had broke down and couldn't find a contact number for breakdown cover on his insurance policy. I had to ring an 0845 number then an 0800 number and all from a mobile phone. It costs far more to ring these numbers and you can't even use inclusive call time minutes to ring them. I'm in the AA and have a geographic alternative I can ring.

    Thanks from a (few quid poorer) deckhanddave

  2. #2
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    Sep 2007
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    Welcome to the site DDD, might be a good idea to look up the 01 number of your insurance company on here, before you make any long journeys,.......http://www.saynoto0870.com/

    Its a great site, and has saved me a lot of money

  3. #3
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    Apr 2007
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    Quote Originally Posted by smudger View Post
    Welcome to the site DDD, might be a good idea to look up the 01 number of your insurance company on here, before you make any long journeys,.......http://www.saynoto0870.com/
    Its a great site, and has saved me a lot of money
    Of course, all companies do not have geographical numbers, and are not legally required to do so. I found an alternative geographical number for one company, but it had a recorded message to say it only responded to the 0845 number.

    Only this morning I received a reply from Ofcom, who I have been complaining to about this very problem. They advise that they have no powers to force any company to provide a geograhical number. They also said that they were "considering responses to this and hope to set out further proposals later this year".

    But, if they have no powers, what can they hope to achieve by this? The 0844/0845/0870 numbers are run by moneymakers, so they are not going to just roll over.

  4. #4
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    Yea! I know that some of them leave an automatic answer machine, like the one to our councils main exchange, but after that message has played, it puts you right through to the exchange

    As you say, not all companies are in there, but there are a lot of others who are.

    I was sent a link to that site from a mate on an ex-service site, and as soon as I got it, I checked all the numbers that I needed and found them all in there.

    Its saved me some money so far
    Last edited by smudger; 07-02-12 at 20:38.

  5. #5
    Join Date
    Feb 2012
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    If you go to saynoto0870.com website you can find most companies alternative numbers.

    The one for RAC breakdown is 01603 208129

  6. #6
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    Aug 2010
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    mrsflump

    this number goes throught an office in norwich the breakdown call centres are in bescot walsall birmingham and stretford manchester so will be of no use to anyone

    miss breakdown

  7. #7
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    Mar 2012
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    Yep, I had the same issue with 0800 numbers. I had to call the RAC a few times and my mobile phone bill which is normally 25 was 108. I didnt need the hassle with the car let alone a whopping bill for my mobile. An 0800 number is good for a landline but who is normally at home when their car breaks down? Im sure its a very small percentage. Please provide 2 numbers, an 0800 number and a geographic one as it would really help customers.

  8. #8
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    There used to be alternative numbers you could find through SayNoTo08770 but non of these work anymore. As other have said, 0800 is great from home. But when you break down you are rarely at home and will be using a mobile. 08.. numbers are very expensive from a mobile. The RAC know this and they know that it will cause their (loyal) members to incur large costs. Unfortunately, customer loyalty is a concept that is rapidly being lost in today's business world. It has been known for years that the cost of 'churn' (i.e. customers leaving to go to another supplier/company) far exceeds the benefits of gaining new customers on short term 'deals'. It may be entirely coincidental that the removal of the geographical numbers seems to have followed the sale of the RAC by AVIVA to the The Carlyle Group, an American-based global asset management firm. Whatever the reason (and it has nothing to do with supporting their clients in very stressful situation - that would be 'Customer Care') the RAC seems quite happy to have customers (like 'Superfly' in this thread) incur large phone bills when they break down. The only option open to disatisfied customers is to leave the RAC and go to another provider and tell the RAC why you are leaving (they may well not care - see the 'churn' issue above). Unfortunately, we have just renewed, but will be looking for an alternative next year.

  9. #9
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    Quote........"so will be of no use to anyone"

    Well, if that number is of no use, why don't the RAC have an 01 number that can transfer the caller through to the emergency call centre, that would save the caller a lot of money.

    Better still, why not just take the number of the caller, then call them straight back?

    It would seem a shame to lose a lot customers by such "penny pinching"

  10. #10
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    Mar 2012
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    The thing is its an 0800 number so presumably the RAC are still paying for the call whether it comes from a mobile or landline. The network provider makes money at the expense of the customer and this only hurts the relationship with the RAC. Adrian is totally right about the cost of acquiring new customers versus keeping existing ones. Its a well known fact but I guess short term goals (profits) take priority over cementing long term relationships with customers. Perhaps if the RAC responded to comments in their own forums we wouldn't have to make assumptions.

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