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  1. Thread: V Poor

    by RAC OPS TEAM
    Replies
    8
    Views
    2,138

    If you can foward over the case ref. or your veh...

    If you can foward over the case ref. or your veh reg then I can help try and make sure this happens.

    Thanks

    Mark R
  2. Replies
    9
    Views
    2,519

    Hi VictoriaM If the matter still remains...

    Hi VictoriaM

    If the matter still remains unresolved then please forward your details to ops@rac.co.uk and I will ask a colleague to take a look.

    Thanks

    Mark R.
  3. Thread: V Poor

    by RAC OPS TEAM
    Replies
    8
    Views
    2,138

    Hi mike h Sorry to hear of your experience and...

    Hi mike h

    Sorry to hear of your experience and that you have not heard anything further.
    Can you forward your details to ops@rac.co.uk and include your vehicle registration.
    I will then arrange...
  4. Hi jmerc I am really sorry to read about your...

    Hi jmerc
    I am really sorry to read about your experience. May I ask you to email your car registration, date of the incident and your contact details to: ops@rac.co.uk and we'll be happy to try and...
  5. Good luck with the search Greeneyedmonsta. I...

    Good luck with the search Greeneyedmonsta. I would hope that there are dealers out there who are not looking to rip people off and it's quite possible to find good, reliable and safe cars within your...
  6. I'm sorry to hear this Braduk1985. If the car was...

    I'm sorry to hear this Braduk1985. If the car was taken to Friendly Service Centre as an RAC Approved Garage, then you should, in the first instance, speak with their management. If you feel they...
  7. Replies
    47
    Views
    42,670

    Hi TonyMq I'm really sorry to read you are...

    Hi TonyMq

    I'm really sorry to read you are having problems progressing your complaint. May I ask that you email the details, including any references, to ops@rac.co.uk & I'll be happy to help...
  8. Hi Shaun This is great feedback and thank you...

    Hi Shaun
    This is great feedback and thank you for taking the time and effort to let us know how you feel. I will ensure that Paul is made aware of your comments via his Manager.
    Many thanks
    Mark
  9. Replies
    47
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    8,557

    Hi Dominic I am sorry that you remain...

    Hi Dominic
    I am sorry that you remain disappointed, but I can only reiterate that you should contact TWG directly if you disagree with their assessment of your claim. As far as I am aware, the...
  10. Replies
    47
    Views
    8,557

    Hi Dominic I'm sorry for the delay in responding...

    Hi Dominic
    I'm sorry for the delay in responding to your post and that you are disappointed with how your claim has been dealt with.
    Whilst your warranty is branded as RAC, it remains an agreement...
  11. Replies
    7
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    2,661

    Hi HelenS Thank you very much for letting us...

    Hi HelenS
    Thank you very much for letting us know about your experience. I have been able to find the details of your breakdown and will make sure the Patrol is aware of your comments via his...
  12. Hi Vladimir. I'm sorry this remains unresolved...

    Hi Vladimir.
    I'm sorry this remains unresolved for you, but we are still working towards a resolution and have no intention of unnecessarily delaying the matter. I understand we are currently...
  13. Hi timallen I'm very sorry to hear this. If you...

    Hi timallen
    I'm very sorry to hear this. If you e-mail the membership and/or registration number to: ops@rac.co.uk I'll be happy to look into the circumstances and respond.
    Many thanks
    MC
  14. Hi Bob S. As my colleague confirms, we have...

    Hi Bob S.
    As my colleague confirms, we have received the details of your concerns and are investigating the circumstances for you. I'm sure we will respond as soon as we can. Our Breakdown Customer...
  15. Replies
    4
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    2,233

    Hi marie.and.paul This is really great to hear...

    Hi marie.and.paul
    This is really great to hear and I'd really like to pass on your comments to theb Patrol involved. May I ask that you email your car registration to: ops@rac.co.uk please.
    Many...
  16. Replies
    41
    Views
    20,495

    Hi mn77mn. I'm sorry to read you remain upset by...

    Hi mn77mn. I'm sorry to read you remain upset by how we handled this incident. To clarify, your breakdown membership does not entitle you to assistance in the event of an accident. In these...
  17. Replies
    10
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    3,905

    Hi atrekker I am sorry to learn of your...

    Hi atrekker
    I am sorry to learn of your experience.
    Please email ops@rac.co.uk with your details (inc veh reg) and I will ask someone to look into this.
    We do need to ensure that we are towing...
  18. Replies
    13
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    4,036

    Hi papito I'm sorry to hear about this and it...

    Hi papito

    I'm sorry to hear about this and it sounds as though my colleagues may be investigating. If you could e-mail your car registration to: ops@rac.co.uk I'll be happy to try and update you....
  19. Hi pseaman. I am really sorry to hear about this....

    Hi pseaman. I am really sorry to hear about this. As I'm sure you are aware, we do require our members to be with their vehicle at the time we attend, although completely understand why your daughter...
  20. Replies
    9
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    4,297

    Apologies for any issues you have had and/or...

    Apologies for any issues you have had and/or still having.

    If you email ops@rac.co.uk with details and any reference number you have I will ask soemone to look into it for you.
    ˆMR
  21. Replies
    9
    Views
    4,297

    Hi Fazer87. Complaints that have escalated...

    Hi Fazer87.

    Complaints that have escalated after the event will always be dealt with by a Manager.

    Thanks

    ˆMR
  22. Replies
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    2,374

    Hi Sorry to hear of your concerns and that you...

    Hi
    Sorry to hear of your concerns and that you were not happy when contacting us for assistance.
    Can you please confirm what cover you had taken out with us? To receive service at your home address...
  23. Hi phildmbc Again, I am not aware of the exact...

    Hi phildmbc
    Again, I am not aware of the exact details/nature of your claim and therefore can only respond to the details on here. From what I can tell there is no dispute on the "goods" and if they...
  24. You can still be a member of a organisation (or...

    You can still be a member of a organisation (or party, band, company, group etc). It does not have to specifically be a club.

    In terms of Breakdown Cover purchased directly from RAC all reference...
  25. Hi Dee Saunders Sorry to hear of your...

    Hi Dee Saunders
    Sorry to hear of your experience. If you email ops@rac.co.uk with your details I will ask someone to look into it for you.

    Davesdad - anyone who joins directly is considered a...
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