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  1. Maybe it's because the memberships calltakers are...

    Maybe it's because the memberships calltakers are not trained to take breakdown calls?
  2. Replies
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    3,266

    not having a spare tyre when your car comes with...

    not having a spare tyre when your car comes with a spare means that your recovery miles is restricted but doesn't mean that the RAC won't try and source the tyre for you so really depends if your in...
  3. Hi Femi, I'm sure i will be looked into...

    Hi Femi,

    I'm sure i will be looked into thoroughly. Every contact that you would have made would most likely have been recorded
  4. With the vague information given, I have to...

    With the vague information given, I have to assume that you were asked to stay with your vehicle. This would be in line with RAC Terms & Conditions.

    As the policy holder, only yourself or named...
  5. Replies
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    2,887

    call the breakdown line and tell them your...

    call the breakdown line and tell them your symptom.

    you have all the relevant cover so it won't be an issue.

    your key although not coded will still unlock the steering so don't be surprised if...
  6. Replies
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    3,599

    IF a local repair is not found for you in a...

    IF a local repair is not found for you in a reasonable time then you are entitled to one recovery - vehicle & passengers to one destination. You cannot use a recovery to avoid repair costs. I would...
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    2,501

    RAC would come out if you had the relevant cover...

    RAC would come out if you had the relevant cover but only to secure it if possible to get you mobile enough to get to a garage
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    2,865

    I agree completely, the member deserves better...

    I agree completely, the member deserves better and more to the point, deserves the best.

    If at any point you feel like naming and shaming, please do so down the proper channels.

    I'm sure you...
  9. Replies
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    2,865

    Always happy to respond and although your post...

    Always happy to respond and although your post attacked the RAC of wrongdoing, your concern for the member was quite evident. My response however was not a direct attack against yourself personally....
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    For starters, you sound like a disgruntled...

    For starters, you sound like a disgruntled employee or ex-employee of the RAC purely from reading the language you are writing in.

    Before I get on to the second point, let me just say that...
  11. Replies
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    5,051

    I think it boils down to what cover you feel is...

    I think it boils down to what cover you feel is necessary for you as a customer and I mean that across the insurance board hence whenever your involved in buying insurance based products, the company...
  12. Replies
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    5,051

    No I don't think so. If customer services have...

    No I don't think so. If customer services have felt that the RAC have acted fairly then why would they charge the customer then reimburse him?

    The cost is the cost - plain and simple.

    To the...
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    5,051

    I can answer that rolebama. the 100 quote...

    I can answer that rolebama.

    the 100 quote would be for the complete 11.3 miles not just the extra 1.3 miles.
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    5,051

    Not trying to antagonise the thread starter or...

    Not trying to antagonise the thread starter or anything but the RAC policy or even any breakdown policy is essentially an insurance policy.

    If I had home contents insurance which didn't cover say...
  15. Replies
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    7,326

    if you do break down and you have absolutely no...

    if you do break down and you have absolutely no idea where you are then we can pin point you to the area your in using your mobile phone signal but not down to street level (not yet anyway).

    we...
  16. I've never understood why an existing customer...

    I've never understood why an existing customer should pay more to renew but then that's not just the RAC, it's in every industry. The majority of companies operate this way.

    Me personally, I...
  17. Replies
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    6,503

    I'll give Keith a call tomorrow. Always nice to...

    I'll give Keith a call tomorrow. Always nice to hear good feedback
  18. i very rarely stay with the same insurance co...

    i very rarely stay with the same insurance co year in year out. like people have said above, with price compare sites everywhere, it doesnt take that much effort to even shop around.

    this years...
  19. Replies
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    same here - that site is very useful. i used...

    same here - that site is very useful.

    i used to drive 2-3 miles to my nearest BP before but now just visit the local jet which is 2 mins away as the price is much cheaper!

    The way the prices...
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    3,316

    You ask whether this is normal for the RAC but I...

    You ask whether this is normal for the RAC but I find that you have literally answered the question in your post.

    You broke down, a patrol attended, he attempted to repair your vehicle but...
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    thanks for the clear up 306 ;)

    thanks for the clear up 306 ;)
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    3,048

    did the dealer make you sign any waivers when you...

    did the dealer make you sign any waivers when you took your car back?

    because if you did, i don't think anyone can help I'm afraid.
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    not sure if it will help but try Equity Red Star...

    not sure if it will help but try Equity Red Star through Choice Quote.

    They just beat my current renewal price of 480 to 240!!!

    The guy said something about Equity being a haulage insurer...
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    10,433

    Snowball, any chance of providing some info so we...

    Snowball, any chance of providing some info so we can register for email notifications?

    Thanks in advance
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    Poll: with everyone having camera phones, always...

    with everyone having camera phones, always remember to take photo's of the incident no matter how minor the incident seems.
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