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Type: Posts; User: dvdfever

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    Just a little bit :) I'm like a dog with a...

    Just a little bit :)

    I'm like a dog with a bone, though, when I'm encountering customer service that is a complete joke.
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    I'm rather delayed in providing an update but...

    I'm rather delayed in providing an update but wanted to confirm how I got good news from the RAC eventually!

    Mid-January:

    My reply to customer care during an ongoing discussion:

    "Thanks for...
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    Christ almighty. 3 reviews all full of "AVOID!",...

    Christ almighty. 3 reviews all full of "AVOID!", plus one that sings the company's praises and so was clearly written by them to begin with.

    Interesting how it keeps taking them several days each...
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    The garage who looked at it charged an hour's...

    The garage who looked at it charged an hour's diagnostic as that's what they'd do, I guess. No business is going to work for free, so I couldn't expect them to not do that.

    As for the dealer...
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    When it comes to cars, you could fit my knowledge...

    When it comes to cars, you could fit my knowledge of the workings of them on the back of a postage stamp with room to spare. If the dealer wanted to ensure that they spent the least in the long run,...
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    Cheers, belucky22, yep, that seems like the only...

    Cheers, belucky22, yep, that seems like the only answer now. I'll drop the dealer an email and tell them that's the course of action I'm going to take. There's a 1% chance it might spur them to do...
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    I don't understand. How have I ignored the Sales...

    I don't understand. How have I ignored the Sales of Goods Act? The 3-month warranty came with the car for free.



    I had the hour's diagnostic.



    What do you mean "nothing about resistor...
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    Anyone?

    Anyone?
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    My rights are that I'm not inconvenienced. The...

    My rights are that I'm not inconvenienced. The dealer is 40 mins away. If I drive my car over to them, I have no way of getting back. If they collect the car, I can't see them bringing it back until...
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    Well, the letter finally prompted the dealer to...

    Well, the letter finally prompted the dealer to get in touch, but they keep saying the same old same old of "Please provide us with access to your vehicle so we may diagnose and inspect your vehicle....
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    Yep, at the moment I'm at the point where I've...

    Yep, at the moment I'm at the point where I've sent the dealer a second letter recorded delivery, stating I'll be taking them to court if they don't get it sorted out and provide a loan car in the...
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    Mark - The 3-month warranty came with the car....

    Mark - The 3-month warranty came with the car. It's an RAC Warranty. Do you not care that this situation makes your company look like a laughing stock and that you will be losing at least one...
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    Mark, thanks for your reply, but is that meant to...

    Mark, thanks for your reply, but is that meant to reassure me in some way? All it does is confirm that you stand by the fact that your warranty isn't worth the paper it's printed on, and then goes on...
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    Update on my case with Jeff Johnson cars: I...

    Update on my case with Jeff Johnson cars:

    I sent them a letter at the start of this week by recorded delivery. They've replied back by recorded delivery. The text of my letter is below, and I've...
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    Just a quick post to say I've since had a reply...

    Just a quick post to say I've since had a reply with a link to the TS letter templates and sent them a letter detailing that I expect them to fix it with no cost to me and also to refund me the 54...
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    Nice one, ta. I've submitted it via their website...

    Nice one, ta. I've submitted it via their website although it seems to have gone via the CAB instead. It said I'd get a response within 3 working days.

    Does anyone know if amongst all this I can...
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    Indeed. I wish I had, although I didn't realise...

    Indeed. I wish I had, although I didn't realise it would be possible. I've just found an Android app called Call Recorder and it seems to do the job. Maybe I'll ring them back and argue the toss...
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    Well, I messaged them the other day in an email...

    Well, I messaged them the other day in an email to the dealer via Ebay (where I'd previously contacted them), stating my rights about how they should fix everything & pay for labour for the first 6...
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    Thanks for the replies. Before I consider that...

    Thanks for the replies. Before I consider that course of action, how do you get a response out of the RAC in this forum? I've seen them reply sometimes. Ta.
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    RAC Warranty is the joke of the year!

    I bought a 2008 Fiat Punto from a garage who said it included a 3-month RAC Gold Warranty and made it sound like the best thing since sliced bread. This was just TWO MONTHS AGO!

    Then the heater...
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