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Maybe it's because the memberships calltakers are not trained to take breakdown calls?

not having a spare tyre when your car comes with a spare means that your recovery miles is restricted but doesn't mean that the RAC won't try and source the tyre for you so really depends if your in...

Hi Femi,

I'm sure i will be looked into thoroughly. Every contact that you would have made would most likely have been recorded

With the vague information given, I have to assume that you were asked to stay with your vehicle. This would be in line with RAC Terms & Conditions.

As the policy holder, only yourself or named...

call the breakdown line and tell them your symptom.

you have all the relevant cover so it won't be an issue.

your key although not coded will still unlock the steering so don't be surprised if...

IF a local repair is not found for you in a reasonable time then you are entitled to one recovery - vehicle & passengers to one destination. You cannot use a recovery to avoid repair costs. I would...

RAC would come out if you had the relevant cover but only to secure it if possible to get you mobile enough to get to a garage

I agree completely, the member deserves better and more to the point, deserves the best.

If at any point you feel like naming and shaming, please do so down the proper channels.

I'm sure you...

Always happy to respond and although your post attacked the RAC of wrongdoing, your concern for the member was quite evident. My response however was not a direct attack against yourself personally....

For starters, you sound like a disgruntled employee or ex-employee of the RAC purely from reading the language you are writing in.

Before I get on to the second point, let me just say that...

I think it boils down to what cover you feel is necessary for you as a customer and I mean that across the insurance board hence whenever your involved in buying insurance based products, the company...

No I don't think so. If customer services have felt that the RAC have acted fairly then why would they charge the customer then reimburse him?

The cost is the cost - plain and simple.

To the...

I can answer that rolebama.

the £100 quote would be for the complete 11.3 miles not just the extra 1.3 miles.

Not trying to antagonise the thread starter or anything but the RAC policy or even any breakdown policy is essentially an insurance policy.

If I had home contents insurance which didn't cover say...

if you do break down and you have absolutely no idea where you are then we can pin point you to the area your in using your mobile phone signal but not down to street level (not yet anyway).

we...

I've never understood why an existing customer should pay more to renew but then that's not just the RAC, it's in every industry. The majority of companies operate this way.

Me personally, I...

I'll give Keith a call tomorrow. Always nice to hear good feedback

i very rarely stay with the same insurance co year in year out. like people have said above, with price compare sites everywhere, it doesnt take that much effort to even shop around.

this years...

same here - that site is very useful.

i used to drive 2-3 miles to my nearest BP before but now just visit the local jet which is 2 mins away as the price is much cheaper!

The way the prices...

You ask whether this is normal for the RAC but I find that you have literally answered the question in your post.

You broke down, a patrol attended, he attempted to repair your vehicle but...

thanks for the clear up 306 ;)

did the dealer make you sign any waivers when you took your car back?

because if you did, i don't think anyone can help I'm afraid.

not sure if it will help but try Equity Red Star through Choice Quote.

They just beat my current renewal price of £480 to £240!!!

The guy said something about Equity being a haulage insurer...

Snowball, any chance of providing some info so we can register for email notifications?

Thanks in advance

with everyone having camera phones, always remember to take photo's of the incident no matter how minor the incident seems.