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  1. Thread: V Poor

    by RAC OPS TEAM
    Replies
    8
    Views
    12,303

    If you can foward over the case ref. or your veh...

    If you can foward over the case ref. or your veh reg then I can help try and make sure this happens.

    Thanks

    Mark R
  2. Replies
    9
    Views
    5,593

    Hi VictoriaM If the matter still remains...

    Hi VictoriaM

    If the matter still remains unresolved then please forward your details to ops@rac.co.uk and I will ask a colleague to take a look.

    Thanks

    Mark R.
  3. Thread: V Poor

    by RAC OPS TEAM
    Replies
    8
    Views
    12,303

    Hi mike h Sorry to hear of your experience and...

    Hi mike h

    Sorry to hear of your experience and that you have not heard anything further.
    Can you forward your details to ops@rac.co.uk and include your vehicle registration.
    I will then arrange...
  4. Hi jmerc I am really sorry to read about your...

    Hi jmerc
    I am really sorry to read about your experience. May I ask you to email your car registration, date of the incident and your contact details to: ops@rac.co.uk and we'll be happy to try and...
  5. Good luck with the search Greeneyedmonsta. I...

    Good luck with the search Greeneyedmonsta. I would hope that there are dealers out there who are not looking to rip people off and it's quite possible to find good, reliable and safe cars within your...
  6. I'm sorry to hear this Braduk1985. If the car was...

    I'm sorry to hear this Braduk1985. If the car was taken to Friendly Service Centre as an RAC Approved Garage, then you should, in the first instance, speak with their management. If you feel they...
  7. Replies
    47
    Views
    55,105

    Hi TonyMq I'm really sorry to read you are...

    Hi TonyMq

    I'm really sorry to read you are having problems progressing your complaint. May I ask that you email the details, including any references, to ops@rac.co.uk & I'll be happy to help...
  8. Hi Shaun This is great feedback and thank you...

    Hi Shaun
    This is great feedback and thank you for taking the time and effort to let us know how you feel. I will ensure that Paul is made aware of your comments via his Manager.
    Many thanks
    Mark
  9. Replies
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    37,608

    Hi Dominic I am sorry that you remain...

    Hi Dominic
    I am sorry that you remain disappointed, but I can only reiterate that you should contact TWG directly if you disagree with their assessment of your claim. As far as I am aware, the...
  10. Replies
    50
    Views
    37,608

    Hi Dominic I'm sorry for the delay in responding...

    Hi Dominic
    I'm sorry for the delay in responding to your post and that you are disappointed with how your claim has been dealt with.
    Whilst your warranty is branded as RAC, it remains an agreement...
  11. Replies
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    4,629

    Hi HelenS Thank you very much for letting us...

    Hi HelenS
    Thank you very much for letting us know about your experience. I have been able to find the details of your breakdown and will make sure the Patrol is aware of your comments via his...
  12. Hi Vladimir. I'm sorry this remains unresolved...

    Hi Vladimir.
    I'm sorry this remains unresolved for you, but we are still working towards a resolution and have no intention of unnecessarily delaying the matter. I understand we are currently...
  13. Hi timallen I'm very sorry to hear this. If you...

    Hi timallen
    I'm very sorry to hear this. If you e-mail the membership and/or registration number to: ops@rac.co.uk I'll be happy to look into the circumstances and respond.
    Many thanks
    MC
  14. Replies
    4
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    3,492

    Hi marie.and.paul This is really great to hear...

    Hi marie.and.paul
    This is really great to hear and I'd really like to pass on your comments to theb Patrol involved. May I ask that you email your car registration to: ops@rac.co.uk please.
    Many...
  15. Replies
    41
    Views
    31,302

    Hi Digidude Its always concerning to read that...

    Hi Digidude
    Its always concerning to read that our customers/members are unhappy with the decisions that are made.
    In my experience we will "hold our hands" up if we have done something wrong.
    I...
  16. Hi Firefly If you could e-mail your policy and...

    Hi Firefly

    If you could e-mail your policy and address details to: ops@rac.co.uk I'll be happy to look into this for you.

    MC
  17. Hi bristolgymdude. Sorry replied on the other...

    Hi bristolgymdude.

    Sorry replied on the other thread you posted on.
    Any recovery under At Home is limited to 10 miles of your choice.

    Thanks

    ˆMR
  18. Replies
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    55,105

    Hi y-o-r-k-i-e - whilst those instances on...

    Hi
    y-o-r-k-i-e - whilst those instances on Watchdog are very regrettable and should not happen, they represent a very small number of the breakdowns we attend (around 2 million each year). I am...
  19. Replies
    47
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    55,105

    Hi y-o-r-k-i-e I can assure you that at "peak"...

    Hi y-o-r-k-i-e
    I can assure you that at "peak" times we will have more people available – that is a given. For certain periods of the year we will employ extra staff to support us when we know it is...
  20. Replies
    47
    Views
    55,105

    Hi y-o-r-k-i-e Apologies you had issues...

    Hi y-o-r-k-i-e

    Apologies you had issues contacting us on this occasion.

    The 0800 number is provided as free-phone and we don't profit from this in any form. Any charges are made by your...
  21. Replies
    3
    Views
    4,109

    Hi mcdonasim If you feel we are responsible then...

    Hi mcdonasim
    If you feel we are responsible then email your details to ops@rac.co.uk and we will take a look for you.
    Thanks
    ˆMR
  22. Thanks for the comments and pleased the service...

    Thanks for the comments and pleased the service exceeded your expectations!
    ˆMR
  23. Replies
    58
    Views
    28,349

    Hi Jeremy. I'm sorry to hear of the difficulties...

    Hi Jeremy. I'm sorry to hear of the difficulties you are experiencing. May I ask you to e-mail your warranty (van reg) & contact details to ops@rac.co.uk and I'll see what I can do to help get this...
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