Looks like it's a secret? SSHHHhh
Duplicate post,please ignore.
There you go safety problem solved :-)
How many other forms of breakdown could in reality be related to human error?
Do we start saying punctures are the result of colliding with debris etc and so are rtc damage?
Our T&C's explain the benefits and exclusions of any policy. If a Patrol can rectify a fault at the roadside then we will aim to do so where we can under the policy. But mis-fuelling isnt something a breakdown Patrol cannot do in-line with health & safety. A specialist veh can but we charge for this service and this is explained in the T&C's. Our "mis-fuel rescue" is a new package, so its best to speak to our Customer Services team (as previously advised) to check if it can be added to your existing policy and for the approriate fee. Sorry but I cant be more specific with regard to the cost.
Thanks again Steven, your experience has already saved one person from the same thing, so thank you for posting this. xx
[QUOTE=sferguson;125107]My family was held to ransom by the RAC. On Friday the 5th December my wife was travelling to Norwich from Newbury. She miss fueled in Reading and called me. I then called the RAC @ ~ 715pm. You told me that a miss fuel is not covered and it would be £199 for the call out, then you told me my memberships did not cover my wife, but you could have someone out in 45min. I agree and was then passed onto your sales team to take my money. I was then offered two options, to extend my membership to my wife for £125 then the £199 call out on top. Or take a nonmember option for £250. I reluctantly agreed to the £250 option. So you know I will take this up with both Barclays and Nissan. Once you had taken my money you then told me it would 90min before you could get someone out, not the 45min you originally committed too. I said that this was unacceptable. I had two young children and my wife stranded. You out me on hold to talk to your third party, you then told me that my wife had been prioritized and they would be there within the 45min. An hour passes and my wife calls, no one has contacted her and no one has turned up. I call you again and I'm told someone will be there in 10min or less. 15min later my wife calls me, again no contact and no one has turned up. I call you back, I was then told there has been a system error and it's another 90min! I am concerned for my wife and kids and totally frustrated with the lies...system, he had been on the phone several time now to your third party. I ask to speak to a manager, but I'm told I can't but one will call me back in 2 min. I wait for 5min and no call, I call back, again cannot speak to a manager, I am now furious. I hand up and this time a manger does call me back, he is nice and starts to tell me what his team should not have done however I don't care I want someone out to help my wife and children. He does get someone out in the end. However, this person then sells her another £35 for a tank wash, she is stressed and will agree to anything at this stage, so your team took advantage of her. Eventually the car is fixed by 11pm, and gets home by 11:30pm. So our weekend is ruined, yes she miss fueled but had they made your commitments she would have made it to Norwich. I have complained but just being ignore. I probably need to complain about their complaints process!!![/QUOT
complain to the financial ombudsman. Thats what i did. They are fighting my case