If you have a complaint about the service you have received from any of the following areas, here is some information to help you.

Legal Care Policy/Biker Care Policy

If you have a complaint about any aspect of your Legal/Biker Care policy including the sale/administration of your policy, or in relation to the handling of a claim under your policy then please call:

Legal Care - 0800 0515 949
Biker Care - 0800 9755 860

Accident Care

If you are unhappy with the service you have received having spoken to one of our accident specialists following a road traffic accident then please call 0800 0966 999 option 2.

Legal Advice

If you are unhappy with the quality of legal advice you have received from our legal advice line as an RAC member then please call 08705 533 533.

Uninsured Loss Recovery claims

If you are unhappy with the way your Uninsured Loss Recovery claim is being dealt with by our claims team following a road traffic accident please call:

Fleet Customers - 0870 333 2497
Personal Customers - 0844 8913 917

You can find further information about our complaints handling process by reading our Complaints Procedure.

We would like to have the opportunity to resolve your concerns, so please telephone us on the appropriate number above or provide us with some brief details so that we can investigate your concerns and get in touch with you: