Fewer complaints about garage work

Drivers are broadly happy with the repairs and servicing provided by approved garages but require clearer, more accessible advice, according to analysis of customer calls to a free complaint helpline.

It is three years since Motor Industry Code of Practice for Service and Repair was launched to combat "rip-off" garages.

In 2008 the self-regulatory group set up Motor Codes, a fast-track resolution service aimed at solving motorists' concerns while the car is still in the garage.

New figures reveal that 93% of the 6,000-plus consumer calls taken by Motor Codes this year were seeking advice on a range of issues includingbreakdown cover, while fewer than 500 motorists were registering a formal complaint against one of its 6,400 garages across the UK.

Managing director Chris Mason described the 93% satisfaction rating as "hugely encouraging" and said the low complaint levels "strongly suggest that motorists should feel confident in trusting their car to a Motor Codes garage".

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