If you are unlucky enough to break down or be involved in an accident while on a smart motorway, you should follow these steps:
- Use an emergency refuge area (ERA) if you are able to reach one safely. These are marked with blue signs featuring an orange SOS telephone symbol on them. Different types of smart motorways have different ERA spacing, but the furthest you will be away from one is around 1.5 miles.
- If you cannot get to an emergency refuge area, you should try to move on to the verge if there is no safety barrier and it is safe to do so.
- In all cases, switch on your hazard warning lights.
- If you stop in the nearside lane, leave your vehicle via the nearside (left hand) door if it is safe to do so and wait behind the safety barrier, if there is one. If you are unable to move over to the nearside lane, remain in the vehicle with your seat belt on.
- If you can leave your vehicle safely, contact Highways England via the roadside emergency telephone provided in all emergency refuge areas. If it is not possible to get out of your vehicle safely, then you should stay in your vehicle with your seat belt on and dial '999' if you have access to a working mobile phone.
The RAC has also prepared detailed information on the different types of smart motorway that you are likely to come across while driving in the UK.