Breakdown help: 0844 891 3111
Insurance help: 0800 051 4868
Contact Us
Broken down? Call 0800 82 82 82
For Blue Badge holders:
We have text facilities if you're hard of hearing. Either prefix 18001 before dialling 0800 029 029*** to use Typetalk, or text us on 07855 828282***.
-
RAC Breakdown
UK Breakdown
- Sales: 08000 722 822**
- Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm
- Customer Service: 0844 891 3111†††
- Mon-Fri 8am to 8pm, Sat - 8.30am to 5pm,
- Broken down? Call 0800 82 82 82
- 24 hrs a day, 7 days a week
Other Breakdown products
- If your RAC cover was included with the purchase of your car: 0870 1650973
- Mon-Fri 8am to 8pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm
European Breakdown
- Sales and Customer Service: 0800 015 6000**
- Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm
Horse trailer assist
- RAC has teamed up with PRP Rescue Services (PRP), one of the UK's leading horse emergency services, to provide RAC Members with Horse Trailer Assist. For more details call PRP on 01488 647 650*
- Mon-Fri - 9 am to 5.00pm.
Blue Badge holders
- Sales: 0800 029 029**
- Mon-Fri 8am to 8pm, Sat 9am to 5pm, Sun 10am to 4pm
RAC Complaints & Commendations Procedure
We are committed to providing you with an exceptional level of service and customer care. We realise things can go wrong and there may be occasions when you feel we have not provided the service you expected. When this happens we want to hear about it so we can try to put things right. If you would like to make a complaint or would like to commend us on our service please read this guide to find out the process and who to contact.
view pdf
on RAC Complaints & Commendations Procedure
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RAC Insurance
Car Insurance
- Sales: 0800 051 4868**
- Mon-Fri 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
- Customer service: 0800 404 7516**
- Mon-Fri 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
Claims:
Have an RAC Car Insurance or Car Insurance Plus policy?
Check your policy documents for your claims phone number.Policy begins with RCR? Or bought your policy before 7 January 2009?
Call us on 0800 404 6342 (Car Insurance) or 0800 404 8777 (Membership Plus).Home Insurance
- Sales: 0800 051 4070**
- Mon - Friday 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
- Customer Service: 0800 404 7507**
- Mon - Friday 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
- Claims: 0800 051 4602**
- Mon - Friday 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
Travel Insurance
- Customer service: 0800 404 6346*
- Mon-Fri 8am to 9pm, Sat to 8.30am to 5pm, Sun - 10am to 4pm
Claims: If you are in the UK call 0800 015 1426**, if you are outside the UK call +44 1603 208 147†
Van Insurance
- Customer service: 0800 404 7641**
- Mon-Fri 8am to 9pm, Sat 9.00am to 6pm, Sun 10am to 2pm
Legal expenses protection
- Customer services: 08000 681 639**
- Mon - Fri 8am to 8pm, Sat 9am to 5pm
Personal injury cover
- Contact: 08000 155 405**
- 8am to 8pm 7 days a week
Caravan insurance
- Sales and Customer service: 0800 308 1111**
- Mon-Fri 9am to 5pm, Sat to 9am to 12pm
- Claims: 0844 815 8513
- Mon-Fri 8am to 6pm, Sat 9.00am to 2pm
RAC Motorcycle Insurance
- As of 15th October 2007 RAC ceased to write new motorcycle insurance. If your policy began before this date call 0800 404 7637 ** for customer services
- Mon-Fri 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm
Classic car insurance
- Sales and Customer services: 0800 387 452**
- Mon-Fri 9.30am to 5.30pm
- Claims: 08700 795 796
- 24 hrs a day, 7 days a week
-
Head Office and Switchboard
- Postal Address
- RAC Motoring Services
8 Surrey St
Norwich
Norfolk
NR1 3NG - Phone number:
- 01922 727313*
- Opening hours:
- Monday - Friday 9am-5pm
For journalist and media enquiries please go to our press centre
Other RAC services
-
Travel services
If you are going on holiday find some useful contacts below
- Carnet de Passage
- Email us at carnets@rac.co.uk. If you would prefer to call: 08000 468375 (UK)** and 00 44 1454 208304 (outside the UK). Alternatively fax us on 01454 208863.
- International Driving Permit
- Contact: 0800 550 055>**
Mon - Fri 8am to 9pm, Sat 8.30am to 5pm, Sun 10am - 4pm - Camping and Caravanning Club
- 08451 307 631††
-
Vehicle checks and inspections
- RAC vehicle examinations
- Email VISales@rac.co.uk or call 0800 085 2529**
Mon - Friday 8am to 6pm, Sat 9am to 5pm, Sun 10am to 4pm - RAC vehicle history checks
- 0800 975 5867**
Mon - Friday 8am to 6pm, Sat 9am to 5pm, Sun 10am to 4pm
-
RAC Business Solutions
- Fleet breakdown
- Sales and Customer service: 08000 156 638**
Mon - Fri 8am to 9pm, Sat 9am - 5pm, Sun 10am to 4pm - Small Business
- Customer services: 0800 246 892**
-
RAC Signs
- Enquiries
- Call 0845 6106466*** Mon - Fri 9am to 4pm
-
RAC Loans
As of 1st Jan 2008 RAC no longer offer Unsecured Personal Loans. If you have an existing loan this will not be effected, should you have any questions or problems with your loan please contact the Co-operative bank on 08457 212 212***
-
Auto windscreens
In November 2008, RAC announced it was selling RAC Auto Windscreens Ltd. For Auto Windscreen services call 0800 999 5000 or visit www.autowindscreens.co.uk
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