Complaints Data
The FSA requires us to publish regulated complaints data for RAC Motoring Services / RAC Insurance Limited / RAC Financial Services Ltd.
For the period: July - December 2012 -
all complaints fall under General Insurance & Pure Protection heading
|
|
Number of complaints opened |
Number of complaints closed |
Complaints closed within 8 weeks (%) |
Closed complaints upheld by firm (%) |
|
Banking |
0 |
0 |
0 |
0 |
|
Home Finance |
0 |
0 |
0 |
0 |
|
General Insurance & Protection: |
|
RAC Motoring Services |
717 |
717 |
99 |
38 |
|
RAC Financial Services Ltd |
0 |
0 |
- |
- |
|
RAC Insurance Limited |
485 |
511 |
87 |
21 |
|
Decumulation, Life & Pensions |
0 |
0 |
0 |
0 |
|
Investments |
0 |
0 |
0 |
0 |
Putting this data into context:
For the period of 1 July to 31 December 2012 there were policies in force across the RAC companies covering:
-
Breakdown cover (personal and vehicle-based)
-
Car insurance (including motorbike, day, caravan and motor home)
-
Home insurance (buildings and contents)
-
Legal Expenses Insurance
-
Personal accident
-
Warranty
We listen to our Members:
What are doing to improve our products, services and customer experience?
-
To make sure we give our members the best level of service we have enhanced the customer journey with new improved web pages
-
Our summer campaign is offering new members free onward travel worth up to £35 when buying personal based membership
-
RAC was named ‘Best Online Motor Insurance Provider’ at the prestigious ‘Your Money’ Awards in the summer of 2012
We value your feedback:
We are always trying to improve our customer experience, products and service - that’s why we would like to hear from our members. If there is any feedback you would like to give, simply contact us.
Are you unhappy with our service?
Because we are always trying to improve our customer experience we would also like to hear from our members if they’re not satisfied. Doing this is easy - if you are unhappy with any aspect of our products or service, please contact us and tell us what the problem is. We’ll do everything we can to put things right.
RAC products and services:
Breakdown cover:
-
UK Breakdown cover
-
Euro breakdown cover
-
Business cover
-
Motorbike cover
-
Fuel patrol
-
Horse trailer assistance
-
Blue badge cover
Insurance:
-
Car insurance
-
Home insurance
-
Motorbike insurance
-
Caravan insurance
-
Classic car insurance
-
Day insurance
-
Motorhome insurance
Other products:
-
Legal Services
-
Vehicle Warranty
-
Personal Accident
-
Onward Travel