RAC

Complete a survey for a chance to win £100 of M&S vouchers.
Sales enquiries: 0844 891 3111

Terms and conditions

General Information

  1. "We/our/us" are RAC Motoring Services. RAC Vehicle Inspections are provided by RAC Motoring Services. Registered in England No 01424399. Registered Office: RAC House, Brockhurst Crescent, Walsall, WS5 4AW.
  2. "You" are an RAC customer who books an RAC vehicle inspection ("the Inspection") (which may consist of an: Essentials/Essentials Plus/Post-Purchase, Accident and Assessment, Unit and Component Inspections or Lex Health Check, as the case may be)
  3. These terms and conditions, and our service to you are governed by English Law.
  4. To ensure service quality, your telephone calls to and from us may be monitored and recorded.
  5. Our Inspection is produced for You only and We do not undertake to provide witness statements/reports in any civil proceedings.

Fees and Cancellation Charges

  1. You will be required to make payment at the time of booking, either by credit or debit card in advance of the Inspection.
  2. You may cancel your Inspection in writing at any time within seven working days beginning the day after the date on which you have made a booking, except
  3. Where we have carried out an RAC Car Data Check, we will deduct the cost of the check from the Inspection fee and refund the balance to you; and
  4. Where you cancel within 24 hours of the Inspection and in such circumstances, you will not be entitled to any refund

    If you wish to cancel please telephone RAC Vehicle Inspections on 0800 085 2529 during working hours or email VISales@rac.co.uk.

RAC

  1. Our staff and contractors will use reasonable skill and care when providing the vehicle Inspection service.
  2. We cannot accept liability for defects not reasonably apparent in vehicles which have been subject to abnormal use which is not apparent during our Inspection and is not drawn to our attention. You accept that such vehicles are may be more prone than usual to latent defects.
  3. You agree that a lack of defect in any part of the vehicle at the time of the Inspection does not constitute a warranty or guarantee of durability in any part of the vehicle, nor is it a guarantee against defects arising in the future.
  4. If you are dissatisfied with any aspect of your Inspection or the services provided to you by RAC, please bring your complaint to our attention as soon as you can (if possible within 28 days) of becoming aware of it. If you have any dispute or query with our written report ("Report"), you agree to offer us the right to re-examine the vehicle before you carry out any repair or rectification work on the vehicle. This does not affect your statutory rights to take legal action or exercise any other legal remedy. Complaints should be made in writing to our Customer Care Department, RAC Vehicle Inspections, RAC House, Brockhurst Crescent, Walsall WS5 4PN.
  5. We reserve the right not to carry out or to continue with a vehicle Inspection if anyone behaves in a threatening or abusive way to our staff or contractors, or if the vehicle is situated in an unsafe or unsuitable position. In these circumstances, you will not be entitled to any refund.
  6. We will not be responsible for any unforeseeable losses, losses that were not caused directly by us or for any business losses. This does not reduce your statutory rights to claim compensation in relation to the services we provide.
  7. We will not be liable for any delay or failure to carry out the Inspection service if we are prevented from doing so in circumstances beyond our reasonable control including, without limitation, acts of God; legal restrictions which prevent us attending the vehicle; industrial dispute or severe weather conditions.

Customer

  1. It is your responsibility to notify the vendor of the date and location of our visit and the requirements as set out in paragraph 22 below and obtain any necessary consents. Failure to do so may mean that the Inspection cannot be carried out in full or in part on the date booked and we have the right to charge the full fee.

The Inspection

  1. We will carry out a vehicle Inspection and provide a Report of our findings to you. Our inspection consists of a visual, external check on the vehicle you have registered to be examined and does not include a fault diagnosis, or any dismantling or removal of parts. In total we will check up to 166 aspects of the vehicle, depending on the make and model of the vehicle and the type of Inspection you have booked. If a road test is included in your inspection, we will conduct a road test of up to ten miles, which will be carried out within the local speed limits.
  2. Due to the visual nature of our Inspection, it may not be possible to carry out all checks in all cases. In the event that we are unable to carry out any element of the Inspection due to circumstances beyond our reasonable control or because you have not carried out your responsibilities under paragraph 22 below, we will not refund any part of the Inspection fee. Provided that where we have been unable to carry out the entire Inspection and we reasonably consider, at our sole discretion, that this was due to no fault on your part, we may offer to carry out the Inspection on an alternative date at no additional cost.
  3. We do not analyse, dismantle or remove any part or component or mechanism from the vehicle when carrying out the Inspection and therefore we do not accept liability for defects which arise in any part of the vehicle which is not included in our Inspection, or not reasonably apparent or capable of identification at the time of Inspection, nor for latent defects which are later discovered, nor for defects which arise after the Inspection if they were not reasonably detectable at the time the Inspection was carried out.
  4. Your Inspection does not replace manufacturer or other servicing or maintenance requirements or any legal checks (including without limit LOLER or MOT). Your vehicle will not be checked for compliance with Construction and Use Regulations nor with the requirements of qualified bodies such as DPTAC). Your Inspection does not include stress or weight tests on any part of your vehicle including, without limit: seat fitting, belt, strap, grab rails, mountings, harness or adaptation, or their security. We do not examine tail lifts or fire extinguishers or their functionality or the contents of first aid kits. A thorough inspection of tail lifts is required under the Lifting Operations and Lifting Equipment Regulations (LOLER) every six months and you must arrange for this specialist inspection to be carried out by a competent person.
  5. We are unable to verify the accuracy of the vehicle's mileometer reading and can merely report the mileage reading.
  6. We will send by first class post, a Report of the findings of the vehicle Inspection within one working day of the Inspection.
  7. To carry out the Inspection we require, and it is your responsibility to arrange, the following (and you agree that if you fail to arrange for these to be available it may restrict the scope of the Inspection and that the full Inspection fee will remain payable):
  8. The keys to the vehicle
  9. Sufficient fuel for the Road Test.
  10. The vehicle will be located on a hard, level surface off the public highway - if this is not possible, the Inspection may be restricted.
  11. The vehicle must be present at the address of the Inspection as provided at the time of the booking and ready for inspection.
  12. For the best results the use of a hoist or pit. (If neither is available we will use a jack but the Inspection may be restricted) classic, high performance, prestige and vehicles over 15 years old will require the use of a jack or pit at all times.
  13. Please notify us at the time of the booking, if the vehicle is convertible, over 7 years old, a prestige/classic or high performance vehicle, or a modified or non-standard vehicle, imported vehicle or a 4x4. (Failure to do so may result in our being unable to carry out the Inspection either in full or part). If we are required to use a ramp to enable us to carry out the Inspection, We reserve the right to pass any additional charge on to You.
  14. Inspection during daylight hours in good weather conditions. Poor weather conditions or visibility may mean the Inspection is restricted.
  15. The vehicle to be in a reasonably clean condition.
  16. The vehicle to be in a roadworthy and driveable condition.
  17. A valid MOT Certificate (where applicable) and the vehicle's DVLA registration documents should also be available for inspection.
  18. Any dates discussed with you for the carrying out of the vehicle Inspection and production of our Report will be estimated dates only and not a guarantee of such dates.
  19. A verbal report may be included as part of your Inspection. In this case, our Examining engineer will use reasonable endeavours to give the verbal report to you before 7.00pm on the day of the Inspection. In the event of any discrepancy between the content of our Report and any verbal report, the Report will prevail.
  20. We can only examine vehicles up to 3.5 tonnes gross vehicle weight.
  21. No inspection will take place of the internal fittings or the workings of the roof hatch of a campervan. Vehicles should be unladen for the purposes of the Inspection.
  22. The agreement to carry out the vehicle Inspection and the content of the Report are personal to you and cannot be used, relied upon nor transferred to anyone else without our advance written consent. We accept no liability to any third party. You agree that you will make no representation to the contrary and that you will advise third parties accordingly.
  23. If an RAC Car Data Check is included in your vehicle Inspection, it will check on the following registers:
  24. Plate Transfer Register since 1990
  25. Outstanding Finance Register
  26. Vehicle Condition Alert (VCAR) (Vehicle write off ) Register
  27. Condition Inspected Register (vehicle previously written off and repaired to a standard considered safe by AUTOLINE)
  28. Date of first registration in the UK
  29. Stolen Vehicle Register
  30. Security Watch Register
  31. Vehicle Identity check
  32. Register - make, model, colour, engine size and number, where recorded (records of VIN number are not available).

Terms and conditions for the RAC Car Data Check can be found at www.raccheck.com/consumer/RACtermsSummary.do

 

Looking to buy or sell a car?
RAC Car Reviews give you an independent perspective on new and used cars and vans from over 50 manufacturers.
Find out more
True stories
Read some real case studies about some of the issues car-buyers face when buying a used car.
Find out more