RAC

Frequently asked questions


When will I receive my verbal report?

Verbal inspection reports can be given up to 7pm on the day of inspection.

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Do I need to attend the inspection?

Customers are not required to attend the inspection. Our inspectors will carry out the inspection providing the vendor is present.

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How long does it take from booking to inspection?

Typically we will try and carry out all inspections within 3 working days.

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What are the current weight restrictions?

We are only able to inspect vehicles up to 3.5 tonnes in gross vehicle weight.

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What is the maximum age of car you will inspect?

There is no maximum age on the vehicles we will inspect.

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Do you carry out inspections on Motorcycles?

Unfortunately we are unable to inspect motorcycles. RAC offers a range of services for motorcycle owners. For more information please contact us.

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Do you inspect imported vehicles?

Yes we do, however you will be required to inform us if the Vehicle is imported at the time of booking the inspection. Failure to do so may result in our inspector being unable to carry out the Inspection in full or part.

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How and when do I pay for an inspection?

You will be required to pay for the inspection at the time of booking, either by credit or debit card.

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What are my cancellation rights?

You may cancel your Inspection in writing at any time within seven working days beginning the day after the date on which you have made a booking, except where we have carried out the RAC Car Data Check , we will deduct the cost of the check from the Inspection fee and refund the balance to you; and where you cancel within 24 hours of the Inspection and in such circumstances, you will not be entitled to any refund.

If you wish to cancel, please telephone RAC Vehicle Inspections

0800 085 2529* or email VISales@rac.co.uk.

Calls are free from UK landlines, mobile network charges apply.

Opening hours
Mon & Tues 8am to 8pm
Wed - Fri 8am to 6pm
Sat 9am to 5pm
Sunday closed

If your inspection is scheduled for Monday and you need to cancel, you must to so before 3pm on Saturday.

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Are there any additional costs?

For certain makes and models of classic, high performance and prestige vehicles and for all vehicles over 20 years of age we will require the use of a specialist ramps to carry out the inspection. In these cases you will be charged an additional fee (currently £30) for the hire of suitable ramps.

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Do I need to do anything in advance?

Yes, it is your responsibility to notify the vendor of the date and location of our visit. You will also be required to inform the vendor of the following requirements that have to be met in order for us to carry out the inspection:

  • The keys to the vehicle must be available
  • The vehicle must have sufficient fuel for the Road Test
  • The vehicle must be located on a hard, level surface off the public highway – if this is not possible, the Inspection may be restricted
  • The vehicle must be present at the address of the Inspection as provided at the time of the booking and ready for inspection
  • The vehicle should be in a reasonably clean condition
  • The vehicle should be in a roadworthy and driveable condition
  • A valid MOT Certificate (where applicable) and the vehicle’s DVLA registration documents should also be available for inspection.

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What areas of the UK do you cover?

Our team of Inspectors provides nationwide coverage.

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Do you offer a guarantee on the inspections?

No, our inspection confirms the condition of the vehicle at the time of inspection.

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What is the number for your Customer Care department?

0800 085 2529, Option 3

Mon to Fri – 9am to 5pm

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When are you open?

Call centre:

0800 085 2529* or email VISales@rac.co.uk.

Mon & Tues 8am to 8pm
Wed - Fri 8am to 6pm
Sat 9am to 5pm
Sunday closed

Calls are free from UK landlines, mobile network charges apply.

Customer Care:

0800 085 2529, Option 3.

Mon to Fri – 9am to 5pm

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* Calls may be monitored and/or recorded.

 

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