RAC

Outsourcing

Outsourcing


Outsourcing solutions


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Customer service – trust us to handle it

Customer service is not optional, it’s a business essential. No matter how high your customer care levels are, in a competitive market, there’s always room to raise standards.

Training and development can help, but that can take time and money. RAC Outsourcing Solutions can ease the pressure by allowing you to use your resources in other areas in order to expand your business.

Outsourcing – how our solutions can help your business

The RAC has a trusted reputation and an extensive range of contact centre services to manage and improve your customers’ experience. By utilising our combined automotive and business expertise we can create a bespoke contact centre just for your company.

We’ll work in partnership with you so that we understand and reinforce your brand values and help you to meet your business objectives. Think of us as a valued member of your team.

Outsourcing benefits:

  • Remove budgeting headaches
  • Reduce management overheads
  • Improve customer care and call answer rates
  • Close partnership approach for a seamless customer experience
  • Integrated with our Roadside database – you're on our team
  • Total support in working to your objectives

Outsourcing services we offer:

  • Exceptional customer experience
  • Multi-purpose: sales, customer service, fulfilment, support, complaint resolution
  • Multi-channel: telephone, email, written correspondence and social media
  • Product information services
  • Administration
  • Insight and analysis
  • Inbound and outbound contact automotive expertise: fleet, car hire, dealer or driver services, motor manufacturers
  • Consistent tone-of-voice

RAC Outsourcing solutions can help you.

We are already helping some of the biggest brands in the UK so contact us today to see how we can help you.

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0333 numbers are mobile friendly, charged at national call rates and usually included in inclusive minute plans. Calls may be monitored and/or recorded.

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Call: 0333 202 1900

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