Sales enquiries: 0844 891 3111

RAC

Outsourcing

Outsourcing


Outsourcing solutions
We're on your team

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Outsource customer service, meet business goals

Customer expectations for individualised services are growing all the time. With greater competition, an increasingly service-led economy, and social media being used as a customer service channel, it looks likely that this trend will continue.

RAC Outsourcing can help deliver excellence in customer service, reduce costs and meet your business goals.

Customer Service Outsourcing – big business benefits

  • Outsourcing allows you to free up staff time to work on other business priorities.
  • By outsourcing your customer service, you can benefit from our up-to-date skills and experience, which would take time and money to develop.
  • Performance improves not just in customer service and but other priority areas of the business resulting in increased ROI.

Skilled staff – we’re on your team

The RAC has over 100 years of experience in the automotive industry combined with extensive contact centre management expertise, so we’re ready to create a bespoke contact centre just for you. Our customer advisors are yours, dedicated to your clients and meeting your business goals.

We understand that strong relationships make outsourcing solutions work, and so we’ll work in partnership with you to reinforce your brand values and help you to meet your business objectives. Think of us as a valued member of your team.

How the RAC’s Outsourcing solutions can help your business

  • Benefit from a consultancy approach to reinforce your brand values
  • Reduce management overheads, minimising costs
  • Improve customer service levels with our expert team
  • Re-focus on strategic business priorities and improve ROI

Our Outsourcing solutions

We’ll work with you to create flexible, cost-effective Outsourcing solutions to meet the specific needs of your business and always in tune with your business tone of voice and values:

  • Exceptional customer experience
  • Multi-purpose: sales, customer service, fulfilment, complaint resolution
  • Multi-channel: telephone, email, written correspondence and social media
  • Product information services
  • Administration
  • Insight and analysis
  • Inbound and outbound contact
  • Automotive expertise: fleet, car hire, dealer or driver services, motor manufacturers 

Contact us

Find out how outsourcing your contact centre can help your business, contact us today. 

Contact us

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Call: 0844 241 3023

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