Get better business insights with RAC
Social media, live chat online and SMS have superseded telephone and even email for many customers. All these channels are embraced and adopted in our contact centres – 24/7 if required. All touchpoints are managed through a single CRM system, integrated into your existing business.
Imagine the insight produced from having a single, real-time view of each customer, control of all your social media from one place and integration with your email and telephony systems.
New Voice is a feature-rich telephony system allowing calls to be routed to the appropriate team member, first time, while producing a valuable stream of customer data and satisfaction. Delighted customers have seen their satisfaction scores soar on the introduction of our live chat function, helping staff resolve issues in real time and surpassing expectations.