RAC Contact Centres Delivering the right customer experience

Let our specialist contact centres handle the customer journey for you

Creating a compelling, consistent customer experience is key to business success today. Contact centres are central to customer management, and we’ve been operating these on behalf of our partners’ organisations for over 20 years. Our automotive heritage and experience in rapid deployment of our Patrols enables us to optimise solutions for partners across the automotive industry - from manufacturers and dealerships to leasing companies and suppliers.

  • We manage the customer journey for you – reducing overheads and helping to improve sales and revenues
  • Smart recruitment and state-of-the art technology ensure your customers are provided with an exceptional service
  • Our dedicated teams’ skills stay up-to-date through continuous training programmes and exposure to the latest technology

As your contact centre partner we work as an extension of your team, bringing your brand values to life through a seamless experience and outstanding dedication to your customers. A process of continuous improvement ensures our people, technology and service is always evolving, keeping your business ahead of the competition and putting your customer at the heart of everything we do.

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For more information or a quote call us on:

0844 891 1471

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Multiple touchpoints, one CRM system

Social media, live chat online, Telephone, SMS, email

A reassuring partnership

CCA Global Standard accreditation and world class solutions

Smart business gains

Reducing overheads and helping to improve sales and revenues

How we do more for our partners

Making contact simple, the way customers want to contact us

Social media, live chat online and SMS have superseded telephone and even email for many customers - we utilise all channels to allow customers to contact us the way they want to

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Bescot centre

Greater value for your business

Our contact centres generate valuable data and insight to help us to help you improve service levels, identify growth opportunities and track aftersales performance

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A solution built for your business

Whether it’s a contact centre at your premises or managed offsite, we’ll deliver a solution that’s perfectly in tune with your business

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RAC employee holding a battery

Investing in talent

Your business will benefit from our experience in recruiting, training and managing the people at the frontline of customer contact and deployment

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We’re ready to keep you moving

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More services

Smart ways to improve efficiency

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RAC Corporate Contact Centre

Find out how the RAC handles its corporate customer breakdown calls and deploys patrols from its UK contact centre.