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RAC

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Do you know the French for flat battery?

91% of our customers would recommend us1.

We have been helping motorists in Europe for over 100 years so we know how stressful it can be when your car breaks down. It can be even worse when it is in a different country where you may not be able to speak the language.

Thats why you'll get:

  • An experienced case handler to manage your breakdown from start to finish where possible
  • Our technical experts will liaise with the garage to ensure you only pay for repairs you need
  • We will cover the costs of dispatch for any replacement parts – please note that we will not pay for the cost of the parts
  • Average time to attend in France was under 47 minutes^
  • 96% of calls were answered under 15 seconds
  • 69% of all breakdowns in Europe are dealt with on the same day
  • English speaking incident managers on call 24/7 to help manage the repairs, towing and if needs be alternative travel or accommodation arrangements
  • Up to 18 different languages spoken by our team
  • RAC’s urgent message relay can let your relatives or close business associates know what is going on

Have feedback? Good or bad we want to hear from you, please contact us.
 


1 Customer survey on service and our previous European breakdown policy in 2013.

† Price for 1 day Short Trip cover for up to 8 people travelling in a 1 year old vehicle in France.

^ Actual time was 46.37 minutes from the time accepted by the breakdown service to the time the contractor arrives at scene, 1st January – 31st March 2014.

European Cover
Breakdown cover this summer from just £5
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Praise for our European Breakdown service

"We Broke down in the south of France recently and the RAC were marvellous. We can't recommend them highly enough"

"A big thanks to the RAC for helping me out on this trip to Austria, my poor car finally died. They have arranged a hire car for the week and my return flight home. Never go away without the correct cover"

"Thanks to RAC for saving our family holiday - we broke down with 4 children in Southern France on the way from Spain - and quickly organised overnight accommodation, transportation and hire cars for the 6 of us."