Our service

Do you know the French for flat battery? (it's batterie à plat)

We have been helping motorists in Europe for over 100 years so we know how stressful it can be when your car breaks down. It can be even worse when it is in a different country where you may not be able to speak the language.

  1. An experienced case handler to manage your breakdown from start to finish
  2. Our technical experts will liaise with the garage to ensure you only pay for repairs you need
  3. We will cover the costs of dispatch for any replacement parts - please note we will not pay for the costs of the parts
  4. Average time to attend in France was under 50 minutes
  5. 93% of calls were answered in under 15 seconds
  6. 59% of all breakdowns in Europe are dealt with on the same day
  7. English speaing incident managers on call 24/7 to help manage the repairs, towing and if needs be alternative travel or accomodation arrangements
  8. Up to 18 different languages spoken by our team
  9. RAC's urgent message relay can let your relatives or close business associates know what's going on

Based on data collated between January 2015 and December 2015 on service levels in Europe.

What our members are saying

I didn’t realise how exceptional the RAC is. Unbelievably there was a breakdown truck with us within 50 minutes and he diagnosed a flat battery… or as the French say “Il est mort!”

Edmund and Fiona Collins

I have repeated this many times in the last week to people I have talked with, the RAC European breakdown cover was nothing short of first rate. That is the kind of service that you hope you will get, and are delighted when you get it.

Mr Carter

From both my wife and myself can we say how happy we were with this service and a special thank you to Lola and Selina in France who gave great service.

Mr & Mrs Butler

In a world which, at times, seems to be constantly complaining about poor service from organisations, I am moved to praise the ‘excellent’ service I have received lately from your European Breakdown service.

Malcolm K Payne

I’m aware that Opteven is a separate business, but this was not obvious during my dealings with the team – it was a ‘one RAC’ experience. And a world-class experience at that. I’m now telling everyone I know to sign up with the RAC!

Alan

I will remain a customer of the RAC and furthermore I will be informing the many people I am in contact with that your organisation is easily the best I have been a member of and that they should join immediately.

Mr Wyness

5* Comprehensive European Breakdown Cover

Get single trip cover from just £7^

  • No overall claims limit for complete peace of mind
  • Reassurance of a 24/7 English-speaking helpline
  • UK roadside assistance and recovery up to the value of £300

Actual time was 50.48 minutes from the time accepted by the breakdown service to the time the contractor arrives at scene, 1st January – 31st December 2015.

^ Price for 1 day Comprehensive cover for up to 8 people travelling in a 1 year old vehicle in France.